Contact person: Ai Voice Agent N8N plateforme

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Location: Fes, Morocco

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"1. Intelligent Customer Communication Across Channels

With this AI system, your customers can interact through multiple channels, including WhatsApp messages (text or audio) and voice calls. The agent can process natural language, understanding customer requests in real-time and responding intelligently. Whether a customer wants to place a takeaway order, reserve a table, book a room, or schedule a spa session, the AI can handle it all.

Personalization is at the heart of the system. The AI recognizes returning customers, greeting them by name and remembering previous preferences, such as dietary restrictions, favorite dishes, birthdays, or VIP status. This creates a highly tailored experience, fostering customer loyalty and repeat business.

2. Restaurant Management & Takeaway Orders

The AI agent is fully capable of managing all aspects of your restaurant operations:

Table Reservations: Customers can reserve tables for indoor or terrace seating. The system dynamically checks table availability (up to 30 tables, 15 indoor, 15 terrace) and even considers weather conditions to limit terrace reservations when necessary. Special occasions like birthdays or anniversaries can be noted, and the AI will offer assistance to make the event memorable.

Takeaway Orders: Customers can place takeaway orders via WhatsApp or voice. The AI checks real-time stock and announces any out-of-stock items before finalizing the order. Orders are automatically updated in your inventory sheet, preventing stock discrepancies and reducing human error.

Personalized Interaction: Returning customers are recognized, and their preferred dishes, addresses, and special notes are recalled, making the ordering process seamless and fast.

3. Room Booking Management

Beyond the restaurant, the AI agent can manage room reservations, handling multiple types of accommodations such as single rooms, doubles, and suites. Key features include:

Availability Check: AI checks available rooms for requested dates, ensuring no overbooking.

Special Requests: Customers can specify preferences, such as room type, view, or amenities.

Reservation Storage: Bookings are stored in Google Sheets or integrated booking systems, with automatic calendar updates.

Personalization: Returning guests are recognized, and previous preferences are offered for convenience.

4. Spa Appointment Scheduling

The AI can also manage your spa services:

Service Selection: Customers can choose from massage, facial, manicure, or any spa package.

Availability Check: The AI verifies available time slots and staff availability.

Booking Management: Appointments are stored in Google Sheets or calendars, with reminders sent automatically.

Upsell Opportunities: The AI can suggest complementary services or special offers based on customer history.

5. Multi-Platform Integration

A standout feature is the AI’s ability to synchronize bookings across multiple platforms, including Airbnb, [login to view URL], and Expedia. This ensures:

Real-Time Availability: The AI checks room availability across all platforms before confirming a booking.

Avoid Double-Booking: By cross-referencing reservations from all sources, the system prevents conflicts.

Direct Booking Management: Direct bookings are seamlessly integrated with online platforms, maximizing occupancy and revenue.

6. Dynamic Stock and Menu Management

For restaurants and takeaway orders, the AI maintains a live menu with dynamic stock updates:

Out-of-Stock Announcements: If a dish is unavailable, the AI informs the customer before finalizing their order.

Stock Updates: Inventory is automatically updated in real-time in Google Sheets.

Personalized Suggestions: Based on stock and customer preferences, the AI can suggest alternative dishes.

7. AI-Driven Personalization

The AI remembers key customer data, including:

Customer Name – greets returning customers personally.

Delivery Address – confirms or updates address for takeaway orders.

Dietary Preferences – ensures recommendations align with vegetarian, vegan, or allergen-specific needs.

Special Occasions – remembers birthdays or anniversaries and can offer special options.

This level of personalization significantly enhances the guest experience, builds loyalty, and increases the likelihood of repeat visits.

8. Automated Communication & Notifications

The AI handles all communication automatically:

WhatsApp Messages: Confirms orders, reservations, spa bookings, and special promotions.

Voice Calls: Can answer, take orders, confirm reservations, and provide real-time information.

Reminders: Sends notifications for upcoming reservations, spa appointments, or delivery updates.

9. Operational Efficiency & Staff Reduction

By automating all interactions, the AI:

Reduces workload for reception, restaurant, and spa staff.

Minimizes human errors in reservations, orders, and stock management.

Allows staff to focus on delivering high-quality service and attention to customers.

Offers 24/7 customer service, handling requests even outside business hours.

10. Data Management & Analytics

All customer interactions, bookings, and orders are recorded in Google Sheets or your preferred system. This allows for:

Tracking customer preferences and trends.

Monitoring stock levels and sales performance.

Analyzing peak times for reservations and orders.

Optimizing staff allocation and operational planning.

11. Benefits Summary

With this AI-powered solution, your business gains:

Unified system for restaurant, rooms, and spa management.

Cross-platform booking integration (Airbnb, [login to view URL], Expedia).

Automated personalized communication via WhatsApp and voice.

Real-time stock and menu management.

Reservation and table management with weather-based terrace allocation.

Operational efficiency, reducing staff workload and errors.

Enhanced customer experience, leading to higher loyalty and repeat business.

12. Example Scenarios

A guest sends a WhatsApp message:

AI replies: “Hello Ahmed! Would you like a restaurant reservation, takeaway order, room booking, or spa appointment today?”

Customer: “I want a suite and a spa massage tomorrow.”

AI checks room availability (internal + Airbnb, [login to view URL], Expedia), confirms a suite, checks spa slots, and updates Google Sheets & Calendar.

Sends WhatsApp confirmation with all details.

A returning customer orders takeaway:

AI: “Hello Iman! Would you like your usual vegetarian pizza and salad?”

Confirms stock, updates inventory, and sends delivery confirmation automatically.

13. Conclusion

This all-in-one AI system is the ultimate tool for modern hospitality businesses, combining restaurant management, takeaway service, room bookings, spa appointments, and multi-platform integration. By leveraging personalization, real-time stock and availability checks, and automated communication, it maximizes efficiency, reduces operational costs, and enhances the customer experience.

Your AI agent acts as a digital concierge, order taker, and reservation manager, available 24/7, ensuring every guest interaction is seamless, personalized, and professional.

With this solution, your business can focus on delivering exceptional service while the AI handles repetitive, time-consuming tasks — boosting productivity, customer satisfaction, and revenue.

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