Contact person: Diagnose PayPal Error - Global Testers Needed

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Location: Noida, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Test and Troubleshoot PayPal Subscription Payment Error - Non-Indian Testers Required

Project Overview

I'm experiencing a critical payment processing issue with PayPal subscriptions on my website [login to view URL] and need testers from outside India to help diagnose and potentially solve this problem.

The Problem

My PayPal Live business account has active subscription plans, but when customers attempt to subscribe on my website, both payment methods fail with the error message "We're sorry. Things don't appear to be working at the moment." This error occurs either immediately after clicking the payment button or after attempting to log in to PayPal. My Indian PayPal business account is fully verified with a linked bank account, yet the subscription checkout fails consistently for all users.

What I Need You to Do

First, you need to visit [login to view URL] and attempt to complete a subscription purchase using both available payment methods. Start with the PayPal Subscribe button and document exactly where in the process it fails, including all error messages you see. Pay attention to whether you reach the PayPal login screen and what happens after that. Then try the Debit or Credit Card option and note whether you can successfully enter card details and at what point the transaction fails. Take screenshots of each step and any error screens you encounter throughout both processes.

After testing both payment methods, I need you to analyze the browser's developer console for any JavaScript errors or failed API calls during the checkout process. Open the developer console before starting the checkout and monitor the Console and Network tabs for any errors, failed requests, or unusual responses from PayPal's servers. Document any error codes or messages that appear in the console.

Based on your findings and experience with PayPal integrations, provide your analysis of why these payments are failing. Consider whether this appears to be an account-level restriction, a geographic limitation related to Indian merchant accounts, an integration problem with the PayPal buttons, or a browser security issue. If you have experience with PayPal subscription systems, your insights on the root cause would be valuable.

Requirements

You must be located outside India as this is essential for testing potential geographic restrictions. Experience with payment gateway testing or PayPal integration troubleshooting is highly preferred. When you bid, please state which country you're testing from as this information is crucial for diagnosing potential regional restrictions. Also mention if you have a PayPal account you can use for testing the PayPal payment option, as this will provide more thorough testing results.

Deliverables

Provide a detailed report documenting the complete testing process for both payment methods with screenshots of each step. Include any console errors or API responses you observe during the checkout attempts. Your report should contain your professional analysis of why the payments are failing based on the technical evidence you gather. Most importantly, provide specific actionable recommendations to fix the issue. If the problem appears to be related to Indian merchant restrictions on PayPal subscriptions, please suggest alternative payment processors that would work better for subscription services operated from India.

Additional Information

Please begin your proposal with your country location so I know you've read the requirements carefully. Quick turnaround is appreciated as this is blocking all subscription revenue for my business. If you discover the issue during testing and can provide a solution, there may be additional work available for implementation." (client-provided description)