Contact person: Comprehensive Web, CRM, and ERP Development

Phone:Show

Email:Show

Location: Rawalpindi, Pakistan

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I need to get website, CRM and ERP done for a car showroom.

Scope of Work

Audit Coverage: Sales, Marketing, Customer Service, Legal, HR, Finance, Cybersecurity, Compliance, HSE
Compliance References: Bahrain Commercial Law, LMRA, MoIC, PDPL (Law No. 30/2018), VAT Law, CBB Guidelines, Civil Defense & OSHA HSE Standards

Core Principles: Automated • Audit-Proof • Secure • 200% Bahrain Law Compliance • Sales & Retention Driven


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PART 1 – WEBSITE (Sales & Customer Acquisition Layer)

Objectives

Luxury branding (Precision | Power | Performance).

High-conversion funnel: leads → CRM → ERP.

Full compliance with Bahrain PDPL and e-commerce law.


Key Features

Dynamic Inventory Display – New, Used, Rental, Fleet.

Smart Filters – Price, Mileage, Category, Condition.

Conversion Forms – Test Drive, Notify Me, EMI Calculator, WhatsApp → CRM.

Dynamic Offers Page – Auto-expiry with timestamp/audit.

Finance Calculator – Instant monthly payment estimates.

Customer Reviews & Testimonials – Builds social proof.

AI Bilingual Live Chat Assistant – Appears human, converts leads real-time.

Referral & Social Share Buttons – WhatsApp, Facebook, Instagram.

Multi-Language – Full Arabic/English support.

SEO Optimization – Dedicated landing pages for each vehicle.

Admin Panel – Secure uploads of images/specifications with role-based control.

Audit Logging – Every update linked to user ID, IP, timestamp.

Security: SSL/TLS 1.3, WAF, DDoS protection, 2FA for admin logins.

Leads transfered to sales for final conversion



PART 2 – CRM (Customer Journey & Retention Layer)

Objectives

Capture every lead.

Ensure accountability and structured follow-up.

Drive higher conversions and retention.


Key Features

Lead Capture Sources: Website, WhatsApp, Walk-in, Showroom tablets.

Source Tagging: Every lead marked (Test Drive, EMI, Walk-in, etc.).

Sales Funnel Tracking: Inquiry → Test Drive → Negotiation → Closure.

Automated Follow-Ups: 24/48 hr reminders → escalations.

Lead Scoring (AI): Rank leads by conversion probability.

Customer Profile: Unique AJM ID with full vehicle/service/finance history.

Segmentation: First-time buyers, Repeat, Fleet, High-value.

Campaign Engine: SMS, WhatsApp, Email campaigns with tracking.

Upsell/Cross-sell Triggers: Insurance, warranties, accessories, trade-ins.

Retention AI: Service reminders, loyalty offers, churn risk alerts.

Customer Satisfaction Tracking: Complaints, NPS, SLA compliance.

Performance Dashboards: Sales Advisor response times, conversion %, ROI per channel.

Audit Logs: No lead deletions, tamper-proof records.

Backups: Daily encrypted, Bahrain-based.




PART 3 – ERP (Back-Office & Business Control Layer)

Objectives

Integrate all operations: Finance, HR, Fleet, Inventory, HSE.

Minimize manual input → 90% automation via Scan → OCR → Auto-Record.

Ensure tamper-proof audit compliance.


3.1 Finance Module (Audit-Proof, VAT Compliant)

OCR Invoice Scanning → auto-extract VAT No., Invoice No., CR, IBAN, Due Date.

Auto-Posting: Supplier invoices → AP; Receipts → AR.

Bank Reconciliation: Upload statements → auto-match.

Auto-generated P&L, Balance Sheet, Trial Balance.

DSO Tracker (Days Sales Outstanding).

Receivable Reminders: Auto-escalate at 30/60/90 days.

AI CFO Assistant: Fraud/risk alerts, forecasting.

VAT Compliance: Integrated with NBR Bahrain.

Audit: Dual approval for write-offs, logs for every edit.


3.2 HR & LMRA Compliance

Employee Records:

CPR, Passport, Visa/RP expiry

Driving License + expiry

Bank IBAN (WPS-compliant payroll)

Health insurance, allergies


Emergency Contacts (Name, Relation, Number, Address):

3 in Bahrain

3 in Home Country


Document OCR: Passport/CPR/License → auto-fill expiry fields.

Payroll: WPS-compliant file generation.

Warnings/Dismissals: Scanned signed letters linked.

LMRA Alerts: Visa/RP expiry warnings
All staff expiry warnings (passport cpr, driving licenses etc) (90/60/30 days).

Audit: No deletions; only GM/HR can archive.


3.3 Fleet & Rental Module

Vehicle Onboarding: Registration Card OCR → auto-fill VIN, Make, Model.

Insurance OCR: Policy expiry tracker.

Contracts OCR: Rental/lease auto-linked to customer.

Installment Sales: Credit check scans → auto-risk flag.

Bad Debt Insurance: Linked to receivables.

Audit: Expiry alerts; contracts tamper-proof.


3.4 Inventory & Workshop

Supplier Invoice OCR → Auto-stock update.

Vehicle Import: Bill of Lading scan → auto-create record.

Workshop Jobs: Service sheet scan → linked to vehicle & customer.

AI Reorder: Stock threshold → trigger auto-reorder.

Audit: Movement logs; shrinkage alerts.


3.5 HSE & Quality

Safety Registry: Fire safety certificates scanned → expiry tracker.

Incident Reports: Signed scans auto-filed.

Training Records: Certificates scanned → employee profile.

Medical Insurance Cards linked to HR.

Audit: Compliance expiry alerts; OSHA/Civil Defense log.




PART 4 – PROFILING & PERFORMANCE DASHBOARDS

Customer Dashboards: Buying history, CLV (Customer Lifetime Value), churn risk %, NBO/NBA suggestions, complaints vs SLA.

Supplier Dashboards: On-Time Delivery %, defect rates, price variance, spend concentration, contract expiry alerts.

Staff Dashboards: Sales Advisor conversion ratios, response times, attendance %, overtime, license/visa expiry, training completion, HSE incidents.

Executive Dashboards (Bilingual):

Owner View: Revenue, margin, cashflow, top risks.

GM/HR View: Fraud anomalies, PDPL logs, compliance reports.




PART 5 – CYBERSECURITY & DATA PROTECTION

AES-256 (data at rest), TLS 1.3 (in transit).

Role-based access, 2FA.

Hosting & storage inside Bahrain (PDPL).

Silent logging of screenshots/printing/exporting.

Backups every 15 min across 2 Bahrain DCs.

IP ownership: All code, data, assets belong exclusively to AJM.





PART 6 – SALES ACCELERATION (Website + CRM + ERP)

Website:

Live AI chat (Arabic/English).

Instant finance calculator.

Referral buttons.

Testimonials/social proof.


CRM:

Lead scoring & segmentation.

Omnichannel campaigns (SMS/Email/WhatsApp).

Auto-upsell offers (insurance, accessories).

Retention AI (churn risk, loyalty triggers).


ERP:

Inventory sales analytics (fast/slow movers).

Dynamic pricing engine.

Trade-in valuation integration.

Fleet profitability analysis.




PART 7 – LEGAL & IP FRAMEWORK


Staff NDAs: Mandatory for system access.
Binding under Bahrain law

PDPL Compliance: Customer consent + right to deletion.

IP Ownership: 100% AJM-exclusive.

Dispute Resolution: Bahrain BCDR.




PART 8 – AUTOMATED REPORTING

Owner Dashboard: Arabic + English summaries.

GM/HR Dashboard: Full compliance detail.

Daily Auto-Reports: Sales, Finance, HR, Fleet, HSE.

AI Narrator: Auto-generates executive summaries.

Digital Signatures: Reports immutable, archived.


100% compliance with Bahrain law (VAT, LMRA, PDPL, MoIC, CBB, HSE).

90% automation via Scan → OCR → Auto-record conversion.

Audit-proof trails for every record, document, and transaction.

Sales optimization embedded at Website, CRM, and ERP levels.

Cyber & fraud resilience with full Bahrain data residency.

Dual-language (formal Khaleeji) reporting for Management ." (client-provided description)