Contact person: Arabic Casino Support Agents Needed

Phone:Show

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Location: Seal Beach, United States

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"We run a digital marketing agency that manages several fast-growing brands, starting with an online casino platform. To keep players engaged around the clock I want to outsource live chat and call support covering both customer inquiries and sales and promotion tasks handled fluently in Arabic and English.

For this first phase, the focus is 100 % on the casino vertical.

Agents must speak Arabic fluently and bring solid customer service experience, an active understanding of popular casino games, and the confidence to upsell campaigns and bonuses during every interaction. If this launch goes smoothly, I will extend the same model to our online trading and, later, real-estate clients, so I’m looking for a partner who can scale with us.

What I need from you:
• A brief profile of your available agents (language proficiency, shift coverage, past casino or gaming projects)
• Evidence of success in similar industries—player retention metrics, conversion rates, or any relevant KPIs you can share
• Your pricing structure (hourly, per-agent, or per-interaction) and any minimum seat requirements
• How quickly you can go live once we approve the team

Add any questions you have, and include sample chat or call transcripts if possible. I’m ready to move fast and will shortlist providers this week." (client-provided description)