Contact person: AI Voice Agent for Publishing business

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Location: Delhi, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"We are a publishing business looking to integrate an AI-powered voice agent to streamline customer interactions, automate support, and enhance engagement with our readers and partners.

We want an expert who can design, build, and integrate an AI voice automation system that can:
• Answer common customer queries (subscriptions, book orders, publishing guidelines, etc.).
• Handle inbound and outbound calls in a natural, human-like voice.
• Connect seamlessly with our existing CRM / website / communication channels.
• Provide analytics and reporting on calls, conversations, and performance.
• Be scalable and customizable for future needs.

Ideal Candidate Should Have:
• Proven experience with AI voice technologies (e.g., OpenAI GPT, ElevenLabs, [login to view URL], or similar).
• Experience integrating voice agents with CRM tools, telephony systems (Twilio, Asterisk, Aircall, etc.), or WhatsApp/IVR systems.
• Ability to set up workflows, automations, and intent recognition.
• Strong problem-solving and communication skills.

Deliverables:
• Fully functional AI voice agent for our publishing business.
• Integration with our existing customer management tools.
• Documentation and basic training for our team." (client-provided description)