Contact person: King Laminant: Integrated Management System

Phone:Show

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Location: Netherlands

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"King Laminant – Company Management Panel Brief
0. General Information

Company: King Laminant

Industry: Laminant sales and installation

Objective: To manage all branches, showroom sales, laminate installation operations, and financial processes through a single panel.

1. User Roles & Authorization

Head Office Admin

Can view all branches’ sales, invoices, stock, and field operations.

Can add/remove/authorize users.

Branch Manager

Manages sales, stock, and invoices only for their own branch.

Can assign tasks to staff.

Field Staff (Installation Team)

Can view assigned installation tasks.

Can update task status (Pending / In Progress / Completed).

Accounting Staff

Can generate invoices.

Can track payment statuses.

Can view financial data per customer (accounts receivable/payable).

2. Field Operations (Laminate Installation)

Task Assignment: Managers assign installation tasks with date, time, and location.

Task Tracking: Staff can update task status continuously.

Customer Location: Task address displayed via map API.

Operation Report: Once completed, staff submits an installation report to the system.

3. Branch Sales Management (Showrooms)

Sales Entry: Daily, weekly, and monthly sales records.

Targets vs Actuals: Compare defined sales targets with actual results.

Product-Based Reports: Track sales per product/model.

Stock Monitoring: System triggers alerts at critical stock levels.

4. Invoice & Accounting Management

Invoice Generation: Customer info + product details + current date → PDF invoice.

Automatic Email: Invoice automatically sent to customer via email.

Payment Tracking: Invoices tagged as Paid / Pending / Overdue.

Accounts Receivable: Track debts/credits per customer.

5. Customer Feedback Process

Post-Job Survey: After installation, customer receives an email survey (1–5 rating + comments).

Positive Feedback: Customers rating 4–5 redirected to Google Business reviews page.

Negative Feedback: Customers rating 1–3 trigger a system alert and notification to managers.

6. Installation Process Tracking (QR Code Integration)

Start of Installation: Staff scans QR code on invoice → uploads starting photo → system records start time.

Installation Tracking: System calculates duration → generates job & staff-based time reports.

End of Installation: Customer scans QR code → staff uploads final photo & notes → customer rates job (1–5).

Performance Analysis: Staff productivity (time, customer rating, job count) visible only on admin panel.

7. Staff Scheduling & Planning

Calendar Assignments: Staff schedules (day, time, branch/location) recorded in the system.

Staff View: Staff can only see their own schedule.

Manager View: Managers can view all staff schedules across branches.

8. Reporting & Analytics

Branch Performance: Sales, revenue, and operations reports per branch.

Field Operations Report: Task completion rates and duration analysis per staff.

Financial Reports: Income, expenses, collections, overdue payments.

Dashboard: Overview screen with total sales, total invoices, and critical alerts." (client-provided description)