Contact person: Multi-Number WhatsApp Team Dashboard

Phone:Show

Email:Show

Location: galiakot, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I need a full-featured, web-based dashboard that lets a whole team log in with email credentials and manage several WhatsApp numbers, groups, and 1-to-1 chats from a single place. I am open to either a SaaS deployment that you host or a self-hosted build that I can run on my own cloud—pitch whichever route you feel is best and explain why.

Core workflow
The app should talk directly to the official WhatsApp Business API (or Meta Cloud API) so multiple agents can work in parallel without risking account bans. Each agent must see live message streams, send threaded or private replies, trigger quick-reply snippets, flag tickets, assign tasks, and send compliant bulk broadcasts. Attachments (images, docs, voice notes, etc.) have to flow both ways, and every action should be captured in exportable audit logs.

Core auth & user model

Email-login (password + 2FA optional). Admin & Agent roles; role-based permissions.

Team & Organization multi-tenancy (optional): org → users → assigned numbers.

Contact masking option for privacy.

Multi-Number / Multi-Agent inbox

Connect multiple WhatsApp accounts (official WhatsApp Business API or provider proxies).

Unified inbox: show all chats (groups + 1:1) across numbers.

Real-time updates via WebSocket/Socket.io.

Per-chat metadata: assigned agent, tags, custom fields (customer docs/details), SLA timestamps.

Reply features: reply-to message (threading), quick replies, reply privately (private note visible to agents), forward to other chat, quote, attachments (images/video/pdf).

Messaging & bulk

Bulk messaging to contacts/chats/groups with variable substitution and scheduling.

Bulk credits management per license (example: 3000 credits/license/month).

Support polls & attachments in bulk sends.

No per message template approval flow for internal sends (but support templated messages if using WA Business API outbound templates where necessary).

Ticketing & assignment

Auto-flagging via rules and/or AI (keywords, SLA breach, sentiment).

Manual ticket creation + ticket statuses (open, pending, resolved).

Assign chats/tickets to users or teams; reassign personal chat to another user.

Create ticket using emoji shortcut.

Notes and private messages for internal threads.

Task creation & task assignment per chat.

Automations & AI

Automation rules engine: on keyword, SLA, message patterns → create ticket, auto-assign, send message or escalate.

AI features: auto-summarize chat, suggested replies, auto-flag important queries. (Recommend OpenAI or another LLM provider.)

AI autoresponder/support bot trained on knowledge base (optional).

Analytics & export

Team productivity dashboards: response time, first response time, resolution time, messages per agent, unread messages.

Phone-level & message-level metrics.

Export options: messages, tickets, chats, logs, CSV / JSON.

Audit logs for actions (who replied, who assigned, exports).

Integrations

CRM integration: Hello GTX (primary). Create, read, update contacts and push chat metadata to CRM.

Other optional integrations: HubSpot, Google Sheets, Freshdesk, Zoho Desk, Zapier.

Custom API & webhooks: events for new message, ticket created, assignment changed.

Admin & billing

Admin UI for users, roles, numbers, billing credits.

India-specific invoicing with GST (if needed).

Support contracts, NDAs, security questionnaires handling.

Priority support path (WhatsApp) & dedicated account manager option.

Security & compliance

TLS in transit, encryption at rest for sensitive data.

Contact masking feature; audit logs & role-based access control.

Secure storage of API keys (secrets manager).

Data retention policies and export/delete on request.

Rate-limiting, CAPTCHA on login, brute-force protections." (client-provided description)