Contact person: Cleaning Service Booking App

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Location: London, United Kingdom

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I want to launch a polished, cross-platform mobile app for both iOS and Android that lets my cleaning customers book, reschedule, and pay for appointments in just a few taps. The core flow is a booking engine that shows real-time availability, allows instant service scheduling, provides an upfront price estimate, and issues a branded invoice once the job is confirmed.

About the Company:

Pro Cleaning Company is a leading biohazard, trauma, and specialist cleaning provider across England, Scotland, Wales, and Ireland. Services include:

Crime Scene Cleaning

Unattended Death & Suicide Cleaning

Hoarding & Gross Filth Cleaning

Sewage & Bodily Fluids Cleaning

Mould, Smoke & Fire Damage Cleaning

Flood Damage Cleaning

End-of-Tenancy & Estate Cleaning

We are developing a full-featured mobile app for iOS & Android to optimize customer experience, cleaner operations, and admin workflow.

Job Description:

We are looking for an experienced mobile app developer or team to build a secure, fast, professional, and feature-rich app that meets all modern needs of a cleaning company, including biohazard cleaning.

The app should:

Support customers, cleaners, and admin staff

Be fast, secure, GDPR-compliant, and fully scalable

Integrate booking, payments, reporting, and marketing features

Provide a professional, intuitive user experience

Required Features & Responsibilities:
1. Customer-Facing Features

Service Selection: Users select from all cleaning services (biohazard, trauma, deceased estate, hoarding, flood, smoke/fire, mould, tenancy cleaning, etc.)

Booking & Scheduling: Real-time availability, time slot selection, urgent bookings, and calendar integration

Push Notifications: Booking confirmations, reminders, cleaner arrival, completion notice 1 hour before finish, and promotional notifications

Chat Feature: Real-time secure chat with cleaners or customer support

Payments & Invoicing:

Deposit and final payment collection

Downloadable invoices and receipts

Payment history in user profile

Customer Profiles: Secure login, saved addresses, service history, and documents

Photo/Video Upload: Customers can share property images for assessment

Ratings & Reviews: Submit feedback for services

2. Cleaner-Facing Features

Schedule & Job Management: Accept jobs, see location, status, and deadlines

Push Notifications: New job alerts, schedule updates, customer messages

Photo & Video Upload: Document work progress or completed jobs

Earnings Dashboard: Weekly earnings display, mark payments received

Route Optimization: GPS directions and travel time estimates

Checklists: Step-by-step cleaning tasks for each service type

Status Updates: Mark jobs as “in progress,” “near completion,” and “completed”

3. Admin & Management Features

Dashboard / CMS: View all bookings, cleaner availability, payment status, and customer info

Earnings & Payment Management: Track cleaners’ weekly earnings, mark payments as paid, generate payroll reports

Job Tracking: Monitor status, upload photos/videos, completion reports

Customer Management: CRM system to manage profiles, history, and complaints

Reporting & Analytics: Revenue tracking, job volume, cleaner performance, customer satisfaction

Notifications Management: Send announcements, promotional offers, and reminders

Compliance Management: Document waste transfer notes, biohazard reports, GDPR compliance

Inventory & Equipment Tracking: Optional feature for teams to manage cleaning supplies

4. Marketing & Social Media Integration

Social media pages designed and integrated (Facebook, Instagram, Twitter, TikTok, YouTube)

Shareable customer testimonials, completed work, and promotions

Push notifications for marketing campaigns and loyalty programs

Analytics to track social engagement

5. Security & Compliance

GDPR-compliant user data management

SSL encryption and secure backend

Two-factor authentication for admin and cleaners

Secure payment processing (PCI-compliant)

Role-based access control for customers, cleaners, and admins

6. Optional / Advanced Features

AI Chatbot for FAQs and initial customer assessment

AI-driven scheduling optimization

Automated follow-ups, reminders, and recurring bookings

Loyalty program integration and referral tracking

Multi-language support for diverse customers

Dark mode and accessibility options

7. Technical Requirements

Platforms: Native iOS (Swift) & Android (Kotlin) OR cross-platform (Flutter, React Native)

Backend: Node.js, Firebase, Python, or AWS with secure APIs

Push Notifications: Firebase Cloud Messaging / Apple Push Notifications

Payments: Stripe, PayPal, Apple Pay, Google Pay

Analytics: Google Analytics for Firebase or equivalent

Deployment: Apple App Store & Google Play Store

Deliverables

Fully functional iOS & Android app

Admin dashboard / CMS with full reporting and management

Integrated payments, invoicing, and earnings tracking

Real-time chat, media uploads, and push notifications

Social media pages integrated and shareable content

Documentation and source code

Deployment support for app stores

Optional maintenance & support plan

Required Experience & Skills

Proven experience in iOS & Android app development

Experience with cross-platform frameworks (Flutter, React Native)

Expertise in booking systems, invoicing, chat, and push notifications

Strong UI/UX design for customer-friendly apps

Backend integration and API development

Knowledge of GDPR, security, and PCI-compliant payments

Experience in cleaning or service industry apps preferred

Three distinct user roles must coexist inside a single code-base:

• Customers – browse services, see live calendar slots, book, pay, chat with support, and share feedback on social media.
• Cleaning Staff – receive jobs, navigate to the address, clock in/out, update job status, and chat with clients or admin.
• Admin – manage staff rosters, service catalog, pricing rules, promotions, analytics, and handle disputes through an internal dashboard.

I also need lightweight AI integration to suggest optimal time slots based on route density and past demand, reducing travel gaps for the team.

Because this is a customer-facing product, slick UI/UX, push notifications, secure payment processing, and GDPR-compliant data handling are non-negotiable. You are free to pick the stack—Flutter, React Native, or native Swift/Kotlin—as long as the final build is stable and passes App Store and Google Play review.

Acceptance criteria
1. Fully functional iOS & Android apps published under my developer accounts.
2. Separate logins and feature access for each role.
3. Booking flow with real-time availability, price estimation, and automated invoicing.
4. In-app chat (customers ↔ staff ↔ admin) and social share hooks.
5. Admin web or in-app dashboard with analytics and bulk schedule editing.
6. AI slot-optimization feature producing measurable reduction in idle travel time.
7. Clean, well-commented source code and a brief hand-over session.

If you have shipped similar on-demand service apps before, message me with links so I can see your work in action." (client-provided description)