Contact person: Live Chat Support Channel Setup

Phone:Show

Email:Show

Location: Cairo, Egypt

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Need guidance and hands-on help establishing a live chat channel devoted exclusively to customer support. I already know that live chat is the best fit for my audience—I now require a specialist who can translate that preference into a working, customer-ready solution.

Scope
• Recommend the best live-chat platform for my needs (website widget, social media inbox, or a dedicated third-party service such as Intercom, Zendesk Chat, [login to view URL], LiveChat, etc.).
• Handle end-to-end implementation: account creation, code snippet or plug-in installation on the site, basic branding, welcome messages, and routing rules.
• Configure core support features—file transfers, chat transcripts, canned responses, offline forms, notifications—so I can respond promptly even when away from the dashboard.
• Provide a concise reference guide (or a short recorded walkthrough) that shows me how to start, monitor, and close chats, plus how to export chat history for reporting.

Acceptance Criteria
1. Chat widget appears on both desktop and mobile versions of the site without layout issues.
2. Incoming messages trigger real-time alerts in my chosen agent dashboard as well as email.
3. Test conversation confirms transcripts are emailed automatically to the visitor and archived for me.
4. Handover call or video shows each configured feature working as intended.

If you have experience setting up live chat for small businesses and can complete the above quickly, let’s get started today." (client-provided description)