Contact person: Small Call Center Software Guidance

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Location: Houston, United States

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I run a technical-support contact center with a team that never exceeds ten agents, and I need expert help choosing the right platform to handle our inbound and outbound phone traffic. Voice is the only mandatory channel for now; however, I would like your recommendations to note whether each option could easily add email or live-chat later so I am not boxed in.

What I expect from you is a concise comparison of the best cloud or on-premise solutions that suit a small, phone-centric support team—think ease of use, IVR, call-routing logic, call recording, simple analytics, and realistic monthly pricing for a team our size. Hands-on experience with tools such as Five9, Aircall, Talkdesk, Zendesk Talk, or similar will let you fly through this.

Deliverables
• A shortlist (three to five products) with feature matrix, pros/cons, and pricing tiers relevant to 1–10 agents
• Your recommended pick plus justification tied to technical-support workflows
• A brief rollout roadmap highlighting initial setup steps, training hours, and any hidden costs

If you have deployed small call centers before, especially for tech support, I look forward to your insights." (client-provided description)