Contact person: Feedback Gathering and Analytical Robot

Phone:Show

Email:Show

Location: Chennai, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Scope of Work (SOW) – Client Feedback System

Project Title: Automated Client Feedback Collection & Analysis
Objective: To implement a fully automated client feedback system that collects, analyzes, and reports monthly service quality ratings, ensuring continuous improvement and higher client satisfaction.

1. Functional Requirements
A. Feedback Form Design
Develop a digital feedback form (Google Forms / Custom Web Form).

Questions to include:
Service Quality (Ratings 1–5 with descriptive labels).
Communication & Supervisor Support (Yes/No with descriptive options).
Problem Handling (Breakdown & Complaint resolution).
Overall Experience (Satisfaction & Recommendation rating).
Suggestions & Additional Services (Open-ended).

Form should be AI-analysis ready (structured data).

B. Automated Form Distribution

Feedback form should be auto-sent monthly to all client companies.
Distribution channels:
Email automation (via Google Workspace / SMTP).
WhatsApp Business API automation (via WATI / Interakt / Twilio).


System should send:
Day 1: Initial feedback request.
Day 4: Gentle reminder.
Day 7: Final reminder.
Option to track who has/hasn’t responded.

C. AI Analysis & Reporting
Collect all responses into a central database/Google Sheet.
Apply AI sentiment analysis on written feedback.
Auto-categorize feedback into areas:
Drivers
Vehicles
Supervisors
Billing
Communication
Others

Generate monthly summary report with:

Average ratings per category.
Client-wise satisfaction trends.
Urgent complaints flagged for management.
Improvement recommendations (AI-assisted).

D. Dashboard & Access

Management dashboard with:
Monthly ratings overview (graphs).

Client response rate tracking.
Complaint trends and recurring issues.
Downloadable PDF reports for monthly review meetings.
Secure login (admin access ).

2. Deliverables

Fully functional feedback form (Google Form / Custom Web Portal).
Automated monthly dispatch system (email + WhatsApp).
AI-powered analytics dashboard (graphs, trends, flags).
Monthly PDF/Excel reports auto-generated.
Training for staff to manage and monitor.

3. Vendor Responsibilities

End-to-end development & integration.
Setup automation triggers (Day 1, 4, 7).
AI model for text analysis & trend detection.
Provide documentation & admin access.
Offer bug fixes & support during rollout." (client-provided description)