Contact person: Mobile Payment App Help Center Articles

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Location: Sherman, United States

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I'm seeking a skilled writer to create user guidance articles for our mobile payment application. The goal is to help users navigate the app with ease.

The articles should cover:
- Account Setup: Step-by-step instructions to create and manage their accounts.
- Transaction Process: Detailed guidance on how to conduct transactions smoothly.
- Security Features: Information on how to use and understand the app's security measures.

The tone should be friendly and approachable. Ideal candidates will have experience in technical writing and a knack for simplifying complex information.

Discovery and Requirements
-Deliver initial content framework and outline based on app features, user roles and
anticipated support needs
-Draft foundational articles for account set up and getting started
Design and Prototyping
-Provide draft help content for UI/UX workflows, including navigation, user actions,
and visual cues.
-Collaborate with design team to ensure terminology and instructions match
interface elements.

Development and Integration
-Create detailed technical documentation for core functionalities like payment processing, transaction history, and security features
-Begin populating the knowledge base with user-facing articles as various stages of
the app development are complete

Testing and Launch
-Add troubleshooting guides and errors resolution articles post testing
-Test key word search for chat bot assistance to ensure relevant content is presented
-Finalize all public facing help articles, and other related content

This project will start immediately, with a completion date target no later than December 1,2025." (client-provided description)