Contact person: Business Client

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Location: Prayagraj, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I’m ready to take our “₹100 task to ₹100 million project” marketplace to the next level by sharpening the way clients and freelancers connect. The core objective is to enhance our service offering: I want users to find the right talent within seconds and feel fully supported throughout the process.

Here’s what I need from you:
• Map and analyse our current matchmaking flow—from job post to first freelancer interaction—identifying friction points.
• Design and prototype a faster, smarter connection layer (algorithm tweaks, real-time suggestions, or UI changes) that reduces time-to-match.
• Build or integrate a scalable, always-on customer-support touchpoint (live chat, ticketing, or AI-assisted help) directly into that flow.
• Test for reliability across small ₹100 micro-tasks and large enterprise projects alike, then document the results and hand over clean code / config files.

Acceptance criteria
— Average “first freelancer response” time cut by at least 30 %.
— In-platform support available 24 / 7 with <2 minute first-reply SLA.
— All updates fully compatible with our existing secure-payment process.

If you have proven experience in marketplace UX, real-time matching algorithms, or customer-support system integration, let’s talk." (client-provided description)