Contact person: Business Client

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Location: Mapusa, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"SaaS Platform for AI Voice Agents (Customer Support Focus)

We’re looking for an experienced developer to collaborate on an existing SaaS solution for AI voice agents tailored to customer support. The core platform is already built, and we’re now looking to enhance it with new features, improve performance, and scale for broader use.

Key Responsibilities

Build on the existing codebase to develop and extend a SaaS platform for AI voice agents.

Implement and refine AI voice agents that can operate over the phone and handle multiple customer service tasks.

Add functionality for agents to answer FAQs, collect feedback, and integrate with knowledge bases and third-party tools.

Ensure a seamless, scalable, and intuitive user experience across the platform.

Collaborate closely to iterate, test, and deploy new capabilities rapidly.

Ideal Skills & Experience

Strong experience in developing SaaS applications and AI-driven solutions.

Proficiency in speech recognition (STT), natural language processing (NLP), and text-to-speech (TTS) technologies.

Hands-on expertise in web application development with a focus on scalability and performance.

Experience integrating with APIs, databases, and knowledge management systems.

Proven ability to work with existing systems — improving and expanding functionality efficiently.

We’re looking for competent, results-driven professionals who can take ownership, deliver reliably, and help accelerate our vision of transforming customer interactions through advanced AI voice technology." (client-provided description)