Contact person: Business Client

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Location: Indonesia, Indonesia

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I’m building a lightweight CRM that concentrates on customer support, and the very first milestone is a real-time live-chat module that plugs straight into our existing mobile app (both iOS and Android). I already have the app in the stores; what I’m missing is the back-end and operator interface that will let my team receive, tag and reply to messages instantly without leaving the CRM.

Here’s how I picture the flow: a user taps “Chat with us” inside the app, a session opens, and my support agents handle the conversation from a web dashboard (or a desktop client, if that’s easier). I need message history to remain synced, typing indicators, push notifications to the customer, and basic agent presence so we never leave anyone hanging. If you’ve worked with tools such as Firebase, [login to view URL], Twilio Conversations, or a comparable stack, you’ll probably feel right at home.

Deliverables I expect:
• An admin/agent panel where multiple agents can pick up or transfer chats
• A secure API or SDK that I can drop into the mobile codebase (React Native, Swift, or Kotlin modules are all acceptable—just keep the interface clean)
• Real-time features: read receipts, push notifications, file/image attachments up to 10 MB
• Straightforward deployment instructions so my dev-ops team can spin it up on AWS

Once the chat is live and stable, I may expand the CRM to include lead management or sales tracking, so a scalable architecture now will save us headaches later. If you’re confident you can deliver a smooth in-app chat experience that feels native and loads instantly, let’s talk timelines and the best tech stack to hit that goal." (client-provided description)