Contact person: Business Client

Phone:Show

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Location: New Delhi, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I already run a Laravel-based CRM and now need it to talk natively to Meta’s WhatsApp Cloud API so my support team can stay inside one dashboard. The focus is customer support: agents must be able to open a record and start a real-time WhatsApp chat, fire off approved template replies, or let a chatbot handle common questions when we are offline.

The build should cover:
• Full Cloud API setup inside my Meta app, webhook verification and secure token handling.
• A chat panel in the CRM that streams messages instantly, with typing indicators and media support.
• Template management tied to WhatsApp’s template approval system so agents can select and send pre-approved replies without leaving the conversation.
• A lightweight campaign/flow designer so I can schedule outreach or drip sequences and track delivery/read status.
• Bot logic I can toggle per conversation to automate FAQs or hand off to a live agent.
• Contact creation from incoming messages plus a simple UI for manual grouping (no auto-group rules for now).

Code must follow Laravel best practices, use queues for outbound messages, and log all payloads for audit. You can rely on existing CRM auth, user roles, and UI styling; everything else should be delivered as clean, well-documented modules that I can drop into the current repo and migrate with one artisan command." (client-provided description)