Contact person: Business Client

Phone:Show

Email:Show

Location: Indore, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Heyo-like Business Phone System (Web + Mobile Apps + Admin Panel + API Integration)

Project Overview

We are looking to develop a complete cloud-based business phone and communication system, similar to [login to view URL]
, with a modern UI/UX, dynamic subscription management, admin control, mobile applications, and payment gateway integration.

The system should allow businesses to manage their calls, IVR setup, call forwarding/distribution, call recordings, virtual business numbers, WhatsApp Business integration, analytics, and more — all from a centralized platform (Web + App).

All operations such as call handling, IVR, and number provisioning will be managed through backend APIs connected with telephony providers (like Twilio, Plivo, or a local VoIP provider).

Key Components
1. Web Platform

Responsive marketing website showcasing product features, pricing, FAQs, and demo booking.

Business user portal for customers to:

Register / Login

Manage their virtual number and agents

Access dashboards, reports, and analytics

Configure IVR and call distribution rules

Manage call recordings, voicemails, and call logs

Create and share a virtual business card

Manage WhatsApp Business Number and GMB Integration

Update company details, manage subscriptions, and view invoices

2. Mobile Applications (Android + iOS)

Developed in React Native (preferred) or Flutter (optional).

Two types of roles:

Business Owner: Manage subscriptions, view analytics, recordings, and control settings.

Agent/Staff: Handle incoming/outgoing calls, receive notifications, view performance and call history.

Push notifications for incoming calls, messages, and voicemail alerts.

3. Dynamic Plans & Limits (Subscription System)

The subscription plans will be completely dynamic — created and managed by the Admin through the backend panel.

Each plan can include:

Monthly / Yearly pricing

List of features enabled or disabled

Agent/Staff limits

Recording duration limits

IVR access options

WhatsApp Business integration availability

Custom per-user daily call minute limit (e.g., 500 minutes/day or as configured)

Each business user will be assigned one unique virtual number, which can be used by both the business owner and their assigned agents/staff.

Admin should be able to:

Add / edit / delete plans

Set plan-specific usage limits

View and control user plan assignments

Suspend or upgrade users manually

4. Admin Panel (Super Admin)

A secure web-based panel for full management:

Manage all business users and agents

Manage virtual numbers and map them to users

Create / edit / delete dynamic subscription plans

Set call duration limits per user or per plan

View system analytics: active users, call volume, revenues, etc.

Manage invoices and transactions

Configure 3rd-party integrations (telephony APIs, payment gateways, WhatsApp, Google)

Enable/disable features per plan or per user

Manage call storage and auto-deletion after 6 months

View, download, or delete call recordings

Manage KYC verification of businesses

Generate system-level reports

5. Backend & Telephony Integrations

Entire backend will operate via secure APIs.

Integrations with any reliable telephony or VoIP service provider (Twilio, Plivo, SignalWire, or Asterisk).

APIs to handle:

Incoming/outgoing calls

IVR flow setup

Call recording and playback

Call forwarding and routing

Call analytics and distribution logic

Real-time webhooks for call status and duration

Storage for recordings (AWS S3 or similar)

APIs must return all data in JSON format for both web and mobile use.

6. Payment Gateway Integration

Integration with Indian payment gateways such as Razorpay, PayU, or Instamojo.

Must support:

Monthly and yearly subscriptions

Auto-renewal via webhook handling

One-time payments and manual renewals

Invoice generation with GST and tax fields

Admin should be able to view all payment transactions, statuses, and refunds.

7. UI/UX & Branding

Completely new modern, branded design for both web and mobile.

Brand identity package (logo, color palette, and style guide).

Responsive web design (TailwindCSS or Bootstrap preferred).

Smooth user experience with a clean dashboard layout for both business and admin users.

8. Security & Compliance

Secure login with role-based access control (Admin, Business Owner, Agent)

SSL/TLS encryption for all data transfers

Encrypted storage for recordings and sensitive data

Data retention management (auto-delete after configured duration)

API authentication using JWT

2FA optional for admin users

Deliverables

Fully responsive marketing website

SaaS-based web portal for businesses

Admin web panel

Android & iOS mobile apps (React Native preferred)

Backend with API integrations

One live telephony API integration

Payment gateway integration

Documentation (technical + user manual)

1-year basic maintenance and support

Suggested Technology Stack

Backend: Laravel / Node.js

Database: MySQL / PostgreSQL

Frontend: React / Vue.js + Tailwind CSS / bootstrap 5

Mobile: React Native

Telephony: Twilio / Plivo / Asterisk (custom API-based)

Payment Gateway: Razorpay / PayU

Storage: AWS S3 / DigitalOcean Spaces

Hosting: AWS / DigitalOcean VPS

Timeline (Tentative)
Phase Deliverables Duration
1 UI/UX Design, Architecture Finalization 2–3 weeks
2 Backend & API Development 4–6 weeks
3 Admin Panel + Web Portal Integration 3–4 weeks
4 Mobile App Development 3–4 weeks
5 Payment Integration + Testing + Deployment 2 weeks
Total Complete System Delivery 12–16 weeks

Payment Milestones (Suggested)

10% — After UI/UX design and architecture approval

30% — After backend & telephony API integration demo

30% — After web & mobile frontend integration completion

30% — After final deployment and acceptance

Developer Requirements

Freelancers or teams applying must have:

Proven experience in SaaS development

Experience with VoIP / Telephony APIs (Twilio, Plivo, Asterisk)

Strong skills in Laravel / Node.js

Experience in building subscription-based systems

React Native or Flutter app development experience

Prior integration with Razorpay / PayU / Instamojo

Knowledge of secure API development and deployment

Proposal Requirements

Applicants must submit:

Short company or freelancer profile

Proposed tech stack

Fixed price quotation with milestone breakdown

Estimated delivery time (weeks)

Details of previous similar projects (portfolio or live links)

Clarify whether full source code and documentation will be delivered

Support & maintenance duration post-deployment" (client-provided description)