Contact person: Business Client

Phone:Show

Email:Show

Location: Dandenong, Australia

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I need a voice-driven virtual receptionist that picks up every inbound call, greets the caller, and intelligently routes the call to the right extension or mobile number. If the caller asks to continue in another language, the system should switch languages on the fly and keep the conversation natural.

Core expectations
• Cloud or on-premise voice gateway (Twilio, SIP, Asterisk, or similar) that ties into my existing phone line
• Speech recognition, NLU, and text-to-speech working together so callers can speak freely, not just press keys
• Reliable call transfer with hold music or custom messages while the destination rings
• At minimum two languages at launch; adding more later should be configuration, not code re-writes
• Simple admin dashboard or config file where I can update extensions, greetings, and fallback rules
• Logs or transcripts so I can review conversations and improve the dialogue flow

I’m open to your preferred stack—Dialogflow, Amazon Connect, Microsoft Bot Framework, or a custom stack with Whisper + GPT—so long as it delivers smooth voice switching, accurate routing, and low latency.

Deliverables
1. Working prototype reachable by phone for live testing
2. Source code and deployment guide (Docker or equivalent)
3. Brief user manual covering language add-ons, greeting edits, and transfer list updates
4. Final hand-off session to walk me through maintenance

Please outline the tools you’ll use, any licensing requirements, and the timeline for each milestone when you bid." (client-provided description)