Contact person: Business Client

Phone:Show

Email:Show

Location: Sayhat, Saudi Arabia

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Project Title: End-to-End CRM and AI Chatbot Workflow for WhatsApp Business
Project Overview
We aim to build a complete CRM system integrated with WhatsApp Business and powered by an AI chatbot. The solution should automate customer interactions, streamline quotation and complaint handling, and synchronize product and delivery workflows. The system must support Arabic and English, and be optimized for technical accuracy, speed, and scalability.

System Components
1. Custom CRM Platform
A cloud-based CRM tailored to our business needs, with modules for:

Quotation management

Sales inquiries

Customer complaints

Delivery tracking

Product catalog integration (Onyx Pro API or database)

CRM Requirements:

REST API for external integrations

Role-based access control (admin, sales, support)

Dashboard for message tracking and status updates

Quotation builder with product lookup and pricing logic

Delivery note upload and confirmation system

Arabic/English interface with localized templates

2. AI Chatbot Engine
A smart, multilingual chatbot that handles customer inquiries and automates responses.

Chatbot Requirements:

NLP engine to detect intent and keywords (quotation, complaint, inquiry, etc.)

OCR capability to read product names from images/PDFs

Integration with Onyx Pro catalog for product matching

Dynamic response templates (client name, product image, delivery photo)

Two-way sync with CRM: chatbot updates based on CRM status changes

WhatsApp Business API integration for real-time messaging

Workflow Automation
Inbound Message Handling:

Listen to WhatsApp messages (text, image, PDF)

Detect intent and route to correct CRM module

Parse attachments and cross-reference product catalog

Auto-generate quotations and upload to CRM

Auto-reply with delivery confirmation and attachments

Outbound Messaging:

CRM status updates trigger WhatsApp replies

Chatbot handles follow-up questions and clarifications

Scope of Work
Develop CRM backend and frontend with REST API

Set up WhatsApp webhook and message parser

Build NLP layer for keyword/intent detection

Integrate Onyx Pro product catalog

Configure chatbot logic and dynamic templates

Deploy on preferred cloud host with secure access

Provide documentation and hand-off training

Deliverables
Source code or low-code blueprint

Deployed prototype on server/cloud

API keys and sanitized config files

User guide for CRM and chatbot management

Sample message templates and product mappings" (client-provided description)