Contact person: Business Client

Phone:Show

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Location: Dubai, United Arab Emirates

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Our web portal and its companion mobile app need an AI-driven customer-support chatbot that does more than recite scripted answers. I want a solution that listens, learns, and adapts—tracking user intent over time, refining replies, and surfacing helpful resources automatically.

Key expectations
• The bot must live natively on both the website and the iOS/Android builds, sharing a single knowledge base so conversations can continue seamlessly across devices.
• Natural-language understanding, sentiment detection, and continual learning are essential; think GPT-powered dialogue management or a comparable Rasa / Dialogflow CX stack with custom machine-learning layers.
• It should integrate with our existing support ticket API to open, update, and close cases, while logging every interaction for later analysis.
• A simple training dashboard is needed so my team can add new FAQs, review conversation logs, and fine-tune intents without touching code.

Deliverables
1. Production-ready chatbot deployed to staging and then live environments
2. Source code, model files, and infrastructure scripts (Docker/Kubernetes or similar)
3. Admin/training dashboard with role-based access
4. Setup documentation and a brief hand-off workshop

The project will be accepted once the bot consistently resolves at least 70 % of common support queries unaided during a monitored test week and demonstrates measurable improvement from user feedback." (client-provided description)