Contact person: Business Client

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Location: Fleetwood, United Kingdom

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I’m launching an online, voice-driven call-center that answers customer inquiries around the clock. The core of the project is a conversational AI that speaks with callers, understands natural language, and resolves questions about account information, product or service details, general FAQs, and even urgent, time-sensitive requests.

Alongside the public-facing site, I need two management layers: a back-end admin panel where I can create call flows, upload or edit knowledge-base content, review recordings, monitor analytics, and adjust the AI’s intents; and a lighter user panel that lets my teammates log in, check live or historical conversations, and manually take over when escalation is required.

Key deliverables
• Responsive website with integrated voice widget (WebRTC / SIP compatible)
• AI voice bot configured for the topics above, with speech-to-text, intent recognition, and text-to-speech
• Full admin dashboard for system configuration, reporting, and role permissions
• Separate user dashboard for agents with live-call whisper/barge-in capability
• Secure database, call logging, basic analytics, and API hooks for CRM or ticketing systems

If you have proven experience with tools such as Dialogflow, Amazon Connect, Twilio, or a comparable voice AI stack and can deliver clean, well-documented code, I’d love to discuss timelines and milestones." (client-provided description)