Contact person: Business Client

Phone:Show

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Location: Kolkata, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I’m looking for an expert who can build and seamlessly embed an AI-powered live-chat agent into my website. The agent’s core mission is two-fold: give responsive, friendly customer support and actively guide visitors through the purchase of our services—answering questions, suggesting the right package, and nudging them to checkout when they’re ready.

Because my brand voice is crucial, every interaction needs to feel highly personalized. I don’t want a bank of canned replies; I want the bot to recall previous messages in the session, adapt tone, and reference relevant service details just as a skilled human rep would.

Key points you should be comfortable with
• Designing conversational flows or using an LLM-driven approach (ChatGPT, Rasa, Dialogflow CX, or a comparable framework) that can tap into our service catalog and pricing database.
• Implementing real-time live-chat on the site (built on WordPress) without slowing page performance—WebSocket or similar solutions preferred.
• Setting up webhook/API calls so the agent can fetch availability, create carts, and trigger checkout.
• Adding an intuitive back-office dashboard where I can monitor chats, refine intents, and update knowledge quickly.

Deliverables
1. Fully trained and tested AI chat agent, ready for production.
2. Front-end chat widget installed and styled to match current branding.
3. Admin panel or integration hooks for continuous training and analytics.
4. Documentation covering setup, maintenance, and hand-off.

If you can also future-proof the architecture so email or voice channels can be added later, that’s a big plus. Let me know your recommended tech stack, estimated timeline, and any similar projects you’ve deployed." (client-provided description)