Contact person: Business Client

Phone:Show

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Location: Raipur, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"WhatsApp Chatbot – Requirements Document
1. Conversation Management & Automation
The chatbot must be able to handle the complete end-to-end user interaction flow within WhatsApp groups and individual chats. This includes:
• Automated Query Handling:
It must be able to understand and respond to user questions based on predefined logic, the knowledge base, and configured workflows—ensuring conversations feel natural and human-like. If the bot is unable to handle a query, it should intelligently tag or escalate to a human agent. The bot must also be able to identify when a message is directed to it and when it should not respond, considering that the group may have multiple participants.
• Status & Updates via Google Tracker:
The bot must connect with a Google Sheet:
o (Final Google Tracker structure/columns to be discussed separately)
• Automated Reminders:
If the user has pending inputs or incomplete information, the bot must send scheduled reminders based on the tracker data.
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2. Multi-Group Management & Context Handling
The chatbot must support multiple WhatsApp groups and chats simultaneously with strict contextual boundaries:
• Group Isolation:
The bot should not mix messages or data between different groups and chats.
• Group-Specific Memory/ No Off-Topic Responses:
For each group and chat, the bot must retain recent conversation context so replies stay relevant and on-topic. The bot must detect irrelevant inputs and avoid drifting from the group's defined workflow or discussion scope.

Dashboard view of groups and status" (client-provided description)