Contact person: Business Client

Phone:Show

Email:Show

Location: qurtoba, Kuwait

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Mobile App Requirements (Flutter, For Customers)
* Customers can create accounts, log in, and manage their profiles (contact, address, photo). 

* Salon services list with filters for service type, pricing, and experts. 

* Real-time booking and appointment management (select date, time, staff, cancel/reschedule). 

* View upcoming appointments, appointment history, and booking status.

* Loyalty program features:
* Display and track loyalty points earned by customer purchases.

* View loyalty point redemption options and records.

* Membership grade information (e.g., Silver, Gold, Platinum) with benefits for each grade.

* Push notifications for booking confirmations, reminders, offers, and loyalty updates.

* Browse current offers, discounts, new product arrivals, and promotions.

* Ability to purchase products or gift cards from the app.

* Payment gateway integration for appointments, products, and loyalty redemptions.

* Sync appointment details and purchases with the existing POS system for sales updates (through already made API).

* Customer feedback, rating, and review submission for services and staff.

* Multi-language and accessible design.

* Secure, scalable authentication and data privacy. 

* Responsive, intuitive UI using Flutter's Material Design best practices. 


Desktop Application Requirements (For Admins and Employees)
dashboard and reports for sales and delivery status.
User Roles & Permissions
* Admin: Full access to all modules, permission management, reports, and settings.

* Employees (role-based access):
* Roles configured for specific permissions like appointments, sales/revenue monitoring, returns, and product/service management. 

* System must allow creating, editing, and revoking employee roles and permissions.

Core Modules
* Dashboard summarizing key metrics: upcoming appointments, daily/weekly/monthly sales, latest feedback, and loyalty activity.

* Appointment Management:
* Create, update, cancel appointments.

* Assign staff to appointments and manage schedules.

* See appointment status and history.

* Sales & Revenue Monitoring:
* Live updates and history of sales transactions synchronized with POS (through already made php API).

* View and export revenue reports based on period or services, with filtering by employee, service, category.

* Returns Management:
* Initiate product/service returns with POS integration.

* Track reasons and approval status for returns.

* Products, Offers, Services Management:
* Add/edit/remove products, offers, and services.

* Set pricing, descriptions, active/inactive status, and visibility on mobile app.

* Schedule promotional offers and view offer performance.

* Loyalty Program Management:
* Oversee loyalty points and membership grades.

* Approve or adjust loyalty points manually when necessary.

* Monitor customer loyalty analytics.

* Employee Management:
* Add new employees, assign roles and permissions.

* Track work schedules, sales, and performance (reports).

* Customer Insights:
* View customer profiles, booking patterns, feedback, and loyalty status.

* Export customer lists and activity logs.

* Integration:
* Robust two-way POS integration for sharing and updating product, sales, and return information.

* Log and display POS sync status/errors in dashboard.

shipping and delivery status update (through already made API)
* Security:
* Secure login with role-based access control (RBAC).

* Data privacy measures for customer and sales data.

* Audit trails for critical operations (sales, returns, loyalty adjustments).

* Accessible, user-friendly interface for desktop users.

* Notification and alert management (low inventory, upcoming appointments, sync errors, etc.).

* Multi-language support as needed (arabic/English)." (client-provided description)