Contact person: Business Client

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Location: SRINAGAR GARWAL, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"My OpenCart store has suddenly locked me out of the back-office. Every attempt to sign in with the correct credentials throws the standard “Incorrect username or password” message. I need someone who knows the platform inside out to diagnose what’s gone wrong and restore access quickly.

Here is what you’ll be dealing with:
• Front-end remains live; only the admin login form malfunctions.
• Cache clears, password resets and basic config tweaks have already been tried with no success.
• FTP and cPanel (or SSH) credentials can be supplied as soon as we start.

Deliverable
1. Admin dashboard accessible again with the existing username and password (or a new secure set you generate).
2. A short note describing the root cause and the exact steps you took so I can avoid a repeat.

Time is of the essence; please be ready to jump in right away." (client-provided description)