Contact person: Business Client

Phone:Show

Email:Show

Location: Fort Lauderdale, United States

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Full-Time Remote Customer Support Agent (U.S. English – M–F)
About Us:
We are a U.S.-based software company expanding our international remote support team. Our mission is to help our subscribers succeed by providing clear, reliable guidance on how to use our platform effectively. We value professionalism, accountability, and growth — and we promote from within.

About the Role:
You will work full-time from home, Monday through Friday, supporting our software subscribers. Your primary goal is to help users navigate our platform, solve issues quickly, and ensure they understand how to get the most out of our tools. This position is ideal for individuals who are both people-oriented and highly tech-savvy.

Preferred Candidates:

Citizens or permanent residents of English-speaking countries (U.S., Canada, U.K.) are strongly preferred.

Applicants who meet all English and technical requirements are encouraged to apply.

Key Responsibilities:

Provide friendly, knowledgeable assistance to subscribers via chat, email, and calls

Guide users step-by-step on how to use our software and apps correctly

Troubleshoot account or platform issues and escalate when needed

Document interactions clearly and follow support procedures

Maintain professionalism and accuracy while meeting performance standards

Qualifications:

Fluent in U.S. English (spoken and written, 90 % +)

Very computer-savvy – comfortable using web platforms, apps, and digital tools

Strong understanding of how software and online systems operate

Ability to quickly learn new applications and explain them clearly to others

Prior customer support experience (SaaS, tech, or subscription-based preferred)

Reliable computer, high-speed internet, and headset

Quiet, dedicated workspace suitable for professional calls

Available to work Monday–Friday, aligned with U.S. business hours

Dependable, patient, and solution-oriented

What We Offer:

Pay $6 per hour 40 hour weeks

Weekly pay in U.S. dollars, directly from a U.S. company and U.S. bank account

Paid training period – you are compensated while learning

Competitive hourly base pay plus strong performance-based bonuses

Full-time remote position with stability and growth potential

Continuous reviews and feedback – top performers are promoted and given new opportunities

Supportive environment, long-term advancement opportunities, and a real career path in tech

How to Apply:
Please send your resume with all your contact details.

Qualified applicants will be invited for a short English proficiency and technical skills interview." (client-provided description)