Business Client need Mobile App Development
Contact person: Business Client
Phone:Show
Email:Show
Location: Amman, Jordan
Budget: Recommended by industry experts
Time to start: As soon as possible
Project description:
"Overview
I need a freelancer to build and implement a working integration between Genesys (on-prem) IVR and external ASR, LLM, and TTS services.
All API endpoints for ASR/LLM/TTS will be provided.
What You Need to Do
Configure Genesys IVR and Media Server
Set up and enable MRCP integration for ASR and TTS.
Ensure proper SIP/RTP audio routing.
Implement ASR Integration
Send caller audio from Genesys IVR to the ASR endpoint.
Receive the transcribed text and return it to the IVR flow.
Implement LLM/NLP Integration
Send the ASR text to the LLM via REST API (provided).
Handle the AI response (intent or reply text).
Implement TTS Integration
Send the LLM text to the TTS API via MRCP/HTTP (depending on engine).
Play the generated audio back to the caller.
Build a Simple Multi-Turn IVR Conversation
Caller speaks → ASR → LLM → TTS response → repeat.
Include basic fallback logic (no input, low confidence, etc.).
Deliver Technical Documentation
Steps to install and configure.
All Genesys settings used.
How to extend or modify the flow.
Deliverables
Fully working Genesys IVR flow with ASR → LLM → TTS loop
Configuration files and handler/flow files
Deployment instructions (PDF or DOCX)
Required Skills
Strong experience with Genesys IVR (on-prem)
MRCP-based ASR/TTS configuration
REST/HTTP API integration
Knowledge of SIP, RTP, and media flows" (client-provided description)
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