Contact person: Business Client

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Location: Ahmedabad, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Project Brief for AI Integration – BSB Supply Chain Ecosystem
Company Overview
BSB Fortrade Pvt. Ltd. is a tech-driven Industrial Raw Material Distribution and Integrated Supply Chain Platform.
We operate across multiple verticals including Polymer trading, logistics, CHA, warehouse, NBFC credit, and global sourcing, built on a unified technology ecosystem.
We have developed:
Mobile Application (Android + iOS)
Web Portal
Backend System using Laravel
In-house IT + Product Team for ongoing development
Our goal is to enhance customer experience and operational efficiency through AI-based automation and conversational intelligence.
Project Requirement: AI Voice Bot & WhatsApp AI Bot Development
Objective
To develop and integrate:
AI Voice Bot (Hotline Integration)
WhatsApp AI Chat Bot
Backend AI Layer connected to our Laravel system
These AI agents should interact with new and existing users, fetch real-time information from our backend, automate initial conversations, and streamline data entry into our CRM.
Scope of Work
1. AI Voice Bot (Customer Hotline)
One dedicated customer hotline number
When user calls, AI answers as BSB Assistant
Capabilities required:
Welcome introduction
Identify customer intent (Buyer/Supplier/Logistics/etc.)
Answer common queries
Fetch live data from backend (inventory, price range, availability, shipment status, etc.)
Collect required information
Auto-create CRM lead
Transfer call to human if needed
Send WhatsApp follow-up message automatically
Log entire call transcript with metadata
2. WhatsApp AI Chat Bot
AI-based conversational bot to answer:
Material availability
Price range
Logistics inquiry
Credit/NBFC details
Application download link
Location-based offers
Smart onboarding flow:
First-time user → AI collects name, company, interest
Auto-entry into CRM
AI should communicate in Hindi + English + Gujarati (optional)
3. Backend Integration
Connect AI layer with Laravel backend (API-based integration)
Data fetch required:
Buyer/Supplier details
IRM requests
Live offers
Inventory
Logistics calculation
Post-deal status
AI response must be logic-based (not hallucination-based)
4. CRM Integration
AI should:
Create leads
Add calling/chat notes
Update follow-up status
Assign Relationship Manager
Trigger internal notifications
Technical Expectations from Freelancer
Required Skills
AI conversational model integration (OpenAI/Google/Custom LLMs)
AI Voice Call Handling (Twilio/Exotel/TeleCMI/Skyswitch etc.)
WhatsApp Business API (AISensy/Ultramsg/Gupshup – as per best recommendation)
Laravel API integration
Webhooks + third-party API workflow automation
Experience in CRM integration (Zoho/Custom CRM)
Deliverables
Phase 1 – Planning
Architecture document
API mapping sheet
Use-case definition
Conversation flows (Buyer, Supplier, Logistics, NBFC, etc.)
Phase 2 – Development
AI Voice Bot setup
WhatsApp Bot setup
Backend business logic integration
Multi-language conversation
CRM lead flow automation
Phase 3 – Testing & QA
Functional testing
Audio clarity testing
Multi-language intent testing
CRM entry verification
Load & stress tests
Phase 4 – Deployment
Production deployment
Monitoring & error logs setup
Knowledge transfer to internal IT team
Project Duration
Approx. 6–10 weeks depending on developer experience and module depth.
Engagement Model
Location: Ahmedabad (optional on-site discussions)
Mode: Remote / Hybrid
Type: Project-based freelance contract
Payment: Milestone-based
Expected Freelancer Contribution
Provide best AI tools + API suggestions
Create scalable and secure AI architecture
Work directly with our in-house IT team
Maintain confidentiality (NDA required)
Conclusion
This project aims to build India’s first AI-driven end-to-end supply chain assistant for the Polymer & Industrial Raw Material ecosystem.
Freelancers with experience in voice AI, WhatsApp automation, and backend integration are invited to collaborate." (client-provided description)