Contact person: Business Client

Phone:Show

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Location: Gdansk, Poland

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Build a lightweight AI tool that reads customer support emails and auto-tags them by category and urgency. The goal is faster triage and routing for our support team.
I need a simple AI tool that reads customer support emails and automatically categorizes them into groups like billing questions, technical issues, cancellation requests, or general feedback. It should also flag urgency level such as urgent versus normal priority.
The tool should take email text as input and output category label, confidence score, and optional urgency flag.
Would be helpful if it can connect to Gmail or IMAP to pull emails automatically and log results to Google Sheets or CSV format for tracking.
What I need delivered:
- Working prototype that can classify emails
- Sample data with README documentation
- Optional demonstration with Gmail integration
- Short guide on how to update categories as our needs change
The tool should be flexible enough that we can add new categories later without completely rebuilding everything." (client-provided description)