Contact person: Business Client

Phone:Show

Email:Show

Location: Dublin, Ireland

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I wanted to give you a quick overview of what I’ve done so far and what I need help with.
• Integration with Confluence is already completed using an external connector.
• Confluence documents are successfully appearing in Service Operations Workspace in ServiceNow.

The next steps where I need your help are:

- Tuning Agent Assist
• Optimizing the search results and recommendations.
• Improving how Agent Assist suggests relevant Confluence articles.
- Incident summarisation
• Helping to configure or design an approach where incidents can be summarised automatically (or semi-automatically) to assist agents.
- Redirect from Classic UI to Service Operations Workspace
• All users work in the classic ServiceNow UI.
• The goal is: when a user opens an incident from the classic view, it should (if possible) automatically open that incident in Service Operations Workspace instead and show recommended solutions for that [login to view URL] this is a company dev instance behind VPN, I won’t be able to give you direct access.
However, I can share my screen and you can guide me step by step on what to configure or change.

Please let me know:
• If this approach works for you, and
• What specific details you need from my side (for example: instance version, installed plugins, current Agent Assist/AI Search configuration, screenshots, etc.).

Thanks, and looking forward to your reply." (client-provided description)