Contact person: Business Client

Phone:Show

Email:Show

Location: Richardson, United States

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I need an experienced Zoho Desk specialist to take us from zero to fully-functional support portal.

First, I want your guidance on which Zoho Desk subscription tier best matches our Incident-Management-only workflow—please weigh feature limits, automation options, and custom domain support so we pick the right plan the first time.

Next, design and build a branded Incident Management form that lives inside the Zoho Desk client portal. The form must collect:
• Incident details
• Client contact information
• Incident priority level

Once submitted, tickets should display clear, trackable status updates that my team can change at each stage. Clients must be able to log back into the portal at any time and see the latest status.

Finally, map the portal to our own sub-domain (e.g., [login to view URL]) so the entire experience feels native to our brand. That includes configuring any CNAME records and SSL options Zoho requires.

Deliverables are:
1. Subscription plan recommendation with rationale.
2. Fully configured Zoho Desk instance with custom domain and secure SSL.
3. Incident Management form & workflow tested end-to-end inside the client portal.
4. Brief hand-off guide so my team can maintain fields, workflows, and status updates.

If you have prior experience rolling out Zoho Desk portals under custom domains, this should be straightforward. I’m ready to start as soon as you can outline your approach and timeline." (client-provided description)