Contact person: Business Client

Phone:Show

Email:Show

Location: Navi Mumbai, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"My platform handles a steady stream of real-time questions and account-related requests; the heart of this assignment is friendly, quick, and accurate customer support over live chat. I need coverage a few hours each weekday (exact windows are flexible and can be finalised together) to:

• greet visitors instantly, answer product or service questions, and resolve issues on the spot
• guide new users through basic onboarding steps, including light KYC verification when required
• log chat transcripts and common pain-points so I can improve our knowledge base
• recognise opportunities to upsell or cross-sell and pass warm leads to the sales queue

Performance will be measured on first-response time, chat resolution rate, and customer satisfaction scores. Consistency and clear written English matter more than taking calls or emails; live chat is the primary, and for now only, channel. Experience with tools such as Zendesk Chat, Intercom, [login to view URL], or any comparable platform is welcome—please mention what you already use so we can integrate it quickly.

A successful engagement means customers leave each conversation feeling heard, helped, and happy, and I’m seeing tidy records I can act on without chasing you for details." (client-provided description)