Contact person: Business Client

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Location: Pune, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I need a web-based Customer Service CRM developed from the ground up. The core of the platform will revolve around a clean ticket dashboard where new requests arrive and I, or another administrator, decide who handles each case—there’s no automated or round-robin routing here.

Alongside the ticket workflow, the site must include a built-in knowledge base that customers can search before opening a ticket. Articles should be easy for staff to create, edit, tag, and publish, with optional attachments and rich-text formatting.

A responsive interface, secure user authentication, role-based permissions, and clear activity logs are expected so agents always know the status of every conversation. Please build with mainstream frameworks or stacks you’re comfortable supporting long term; I’m open to Laravel, Django, Node, or a comparable solution as long as performance and maintainability stay front-of-mind.

Deliverables
• Fully deployed CRM website (front-end, back-end, database)
• Ticket module with manual administrator assignment controls
• Searchable knowledge base with editor and version history
• Documentation covering setup, config, and future maintenance

If you have previous work on service-oriented CRMs or knowledge management systems, share a quick link when you reply so I can gauge fit right away." (client-provided description)