Contact person: Business Client

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Location: Jeddah, Saudi Arabia

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Overview of the Application Concept

This application is a home services platform designed to make it easy for customers to access a wide range of home-related services by connecting them with verified service providers operating in their area.

1) Core Idea

The system acts as a mediator between:

The user who needs a home service.

The service provider (plumber, electrician, AC technician, cleaning worker, moving service, installer, etc.).


The user submits a service request through the app, and the system assigns a suitable provider based on location, availability, and ratings.

2) Available Services

The platform covers a wide range of services, including but not limited to:

General maintenance (plumbing, electrical, carpentry).

Home cleaning (hourly or through packages).

AC cleaning and maintenance.

At-home beauty and wellness services (massage, manicure/pedicure).

Furniture moving and assembly.

Pest control, tank cleaning, and roof insulation.

An in-app store offering household-related products.

3) Key Features for Users

Instant booking with the ability to choose the date, time, and location.

Option to select a provider based on ratings and reviews.

Clear, upfront pricing (final cost determined after inspection).

Warranty on certain services (e.g., 30-day warranty).

Simple, fast, and user-friendly interface.

4) Workflow — Important for the Developer

A. User Interface

Choose the service.

Select city and location.

Pick the date and time.

Submit the request and receive notifications.


B. Service Management

Admin dashboard with a complete services catalog.

Ability to add/update prices, details, requirements, and service areas.


C. Service Provider Management

Registration system for service providers including:

Service type(s).

City/coverage area.

Ratings and reviews.

Availability.

Estimated service duration.


D. Matching System

When the user submits a request, the system automatically searches for suitable providers based on:

Service type

City/region

Availability

Ratings


E. Booking & Scheduling

Log all incoming service requests.

Send notifications to providers to accept or confirm.

Track the request status (pending, on the way, completed).


F. Ratings & Reviews

Users submit ratings after service completion.

The system calculates the provider’s average rating.

Poorly rated providers can be restricted or removed.


G. Support & Warranty

Ticketing system for support issues.

Users can submit complaints within the warranty period.

Warranty logic varies based on service type.


H. In-App Store

Product catalog for home-related items.

In-app payments.

Delivery management for purchased items.


5) Important Development Considerations

Build a flexible database structure that supports multiple service categories.

Support geographical expansion (cities → districts → areas).

Robust admin panel to manage providers and service requests.

Focus on a smooth and fast user experience.

Integrate online payments and digital wallets.

Real-time notifications via Firebase.

Dynamic pricing and service configuration." (client-provided description)