Contact person: Business Client

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Location: Jakarta, Indonesia

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I’m creating “Balesin Chat,” a real-time customer support channel that greets visitors, answers routine questions automatically, and hands tougher queries to a live agent without a hiccup. The heart of the job is a clean, reliable chat application backed by automated responses (chatbots) so customers receive instant help even when my team is offline.

Here’s how I picture the workflow: the bot fields common questions, routes the rest to an agent dashboard, and keeps every conversation neatly logged for later review. I’ll need a straightforward way to manage canned replies, update knowledge-base content, and monitor active chats in one place. If you have ideas for extra touches—typing indicators, quick file attachments, or unobtrusive visitor tracking—feel free to suggest them, but the essential deliverable is a stable live chat with a configurable chatbot layer.

Code should be well-documented, neatly structured, and ready for me to deploy on my own hosting. Please include any frameworks or libraries you plan to use in your proposal so I can be sure they fit comfortably within my tech stack." (client-provided description)