Contact person: Postal and Logistics System Design

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Location: Tirana, Albania

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"System Specification: Postal and Logistics Platform

1. Operational Software (Core Postal System)
This will be the core of the system, handling the entire logistics flow and postal operations.
User Levels:
• Admin (Full control, can create/manage all roles)
• Central Warehouse (scanning, loading, package management)
• Agent (manages clients and acts as a regional contact point)
• Dispatcher (assigns and coordinates deliveries)
• Postal Point (physical drop-off/pick-up location)
• Courier (delivers packages, updates tracking)
• Employee (limited internal functions)
• Client (individual or business sender/receiver)
• Client’s Employee (for businesses with their own staff)
Key Functionalities:
• User registration with data validation and approval
• Dynamic user privileges and flexible structure
• Full package creation and tracking flow
• Detailed tracking: live location, time, photo, e-signature, notes
• Bulk package upload via Excel templates
• Dynamic pricing per client, location, or service type
• Multi-currency support
• Prepaid package system / account credits
• Automated refunds
• Return & exchange management
• Automatic settlement dates & requests
• Central dispatch control panel
• Settlement request system for agents and clients

2. Mobile Applications (iOS & Android)
Courier App
• Secure login
• Package scanning via camera
• Digital signature capture
• Photo proof of delivery
• Real-time delivery status updates
• Package manifest generation
• Delivery notes and status change options
Client App
• Login and profile management
• Create shipments directly from app
• Full package tracking
• Prepaid credits / top-up option
• Request returns or changes
• Push notifications or SMS/email updates

3. Financial System (Standalone & API Connected)
• Management of physical and virtual cash registers
• Incoming & outgoing transactions ledger
• Asset management (vehicles, hardware, etc.)
• Account balancing with agents and partners
• Real-time company cash flow
• Dashboard of income and expenses
• Auto-generation of fiscal invoices
• Export of data in Excel / PDF

4. Company Website
• About Us
• Our Services
• How It Works
• My Account (client login)
• Contact & Support
Include a live tracking plugin connected to the operational system.

5. API System – B2B & B2C Integrations
• Generate tracking codes and labels automatically
• Update tracking status via Webhook
• Secure access with Token / OAuth2 authentication
• Full API documentation for third-party developers

6. Security & Compliance (GDPR)
• Secure data storage on protected servers
• Daily backup system
• Encrypted sensitive data
• Activity log / audit trail for every user action
• Full GDPR compliance for user data and privacy

7. Reporting & Analytics Panel
• Delivery reports (daily / weekly / monthly)
• Active client reports
• Return rate / delivery delays / courier performance
• Cash flow and sales graphs
• Exportable charts and insights for management" (client-provided description)