Contact person: Business Client

Phone:Show

Email:Show

Location: Hannover, Germany

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"read carfully and give me fix proice and time


Platform structure

• Two apps: Customer + Provider (as you want)
• Customer types: Private + Company
o Private: can book as guest (with limits)
o Company: must register before ordering (your rule)
• Provider types:
o Freelancer (Einzelperson)
o Company provider (Firma)
o Partner providers (e.g., [login to view URL] / Baumarkt chains) — acts like a “supplier/org account” with branches, catalogs, SLAs
Key “rules” that make the UX simple
• One clear flow: “Describe job → See estimate → Choose provider/match → Confirm schedule → Pay/authorize → Work → Invoice → Review”
• Instant estimate always: even if it’s a range (CHECK24-style “calculated prices” is a strong expectation in Germany). Trustpilot
• Trust level always visible: “Verified ID / Insurance / Certificates pending / Background checks / Partner status”
• Friction only where needed:
o Private guest checkout allowed, but: limited features (no invoice history, limited messaging, deposit required, etc.)
o Providers must register, but certificates can be “pending” for freelancers (your rule).
________________________________________
4) Screens you need (full list)
A) Customer App — Private (Guest + Registered) + Company
Onboarding & Entry
1. Splash + language selector (DE default)
2. Choose: Private / Company
3. Login / Register
4. Guest mode entry (Private only)
5. Consent screens (privacy, cookies if needed, TOS)
Home & Discovery
6. Home (service categories + search)
7. Category page (sub-services)
8. Service detail (what’s included, “from price”, duration, FAQ)
9. Partner services hub (Otto/Baumarkt offers, packages)
Job Creation (the heart)
10. “Create job” wizard step 1: location (GPS/manual), property type
11. Wizard step 2: problem/questions (dynamic form)
12. Wizard step 3: photos/videos + notes + preferred time
13. Wizard step 4: access details (parking, floor, elevator, contact)
14. Wizard step 5: instant estimate (range + variables + add-ons)
15. Choose: “Auto-match” vs “Pick provider” vs “Invite specific provider”
Matching & Selection
16. Match results list (top matches first)
17. Provider profile (trust badges, skills, portfolio, languages, availability, pricing model, reviews)
18. Compare providers (2–3 side-by-side)
19. Offer/Quote view (if bidding is allowed for that category)
Booking & Payment
20. Schedule picker (provider calendar availability)
21. Payment method (card/SEPA/PayPal/Apple Pay/Google Pay)
22. Deposit/escrow authorization screen (recommended for trust)
23. Booking confirmation + job timeline
Job Management
24. Job detail (status timeline: Requested → Accepted → Scheduled → In progress → Completed → Closed)
25. Live chat (with AI translate toggle)
26. Voice note + AI translation transcript
27. Change request / scope change (adds/removes items, recalculates price)
28. Upload additional photos during job
29. Cancellation & reschedule flow (rules + fees)
Invoice & Aftercare
30. Invoice view (PDF, VAT details, company billing address)
31. Pay final / release escrow
32. Review provider (stars + tags + text + photos)
33. Dispute/claim center (evidence upload, mediation steps)
34. Support center (FAQ, chat, call request)
Account
35. Profile + addresses
36. Payment methods
37. Orders history
38. Subscriptions & packages (future)
39. Notifications settings
40. Business customer settings (company billing, team members, cost centers)
________________________________________
Provider App — Freelancer + Company + Partner
Onboarding
1. Choose provider type: Freelancer / Company / Partner
2. Account creation (email/phone + OTP)
3. Identity verification (required)
4. Address/service area setup (radius, cities, zip codes)
5. Skills & services selection (structured taxonomy)
6. Availability calendar setup
7. Payment payout setup (IBAN, Stripe Connect style)
8. Document center
o Freelancer: “required later” allowed (your rule)
o Company: required immediately (your rule)
Provider Home
9. Dashboard (today’s jobs, earnings, response rate, trust status)
10. New leads/jobs feed (matched requests)
11. Job detail (scope, photos, address, estimate, customer type)
Quotes & Booking
12. Accept job (fixed) / send quote (if category allows)
13. Quote builder (line items, materials, labor, VAT)
14. Message customer (AI translate)
15. Schedule confirmation (calendar lock)
Job Execution
16. Start job / arrive / in-progress updates
17. Add “scope change” request (customer approval)
18. Upload completion photos
19. Mark completed
Invoices
20. Invoice generator (templates + VAT + company details)
21. Send invoice to customer
22. Payouts & earnings
23. Refund/dispute handling screen
Company provider extras
24. Company profile admin
25. Add/manage employees
26. Assign jobs to employees
27. Employee schedules & permissions
28. Internal notes + timesheets
29. Fleet/vehicle optional (future)
Profile & Reputation
30. Public profile editor (portfolio, certificates, languages)
31. Reviews management (reply/report)
32. Trust level progress (“Complete X to become Premium Verified”)
________________________________________
C) Admin Panel (Web)
Core operations
1. Admin login + roles (Support, Ops, Finance, Super Admin)
2. User management (private/company)
3. Provider management (freelancer/company/partner)
4. Verification console (KYC, docs, certificates, insurance)
5. Service catalog manager (categories, forms, pricing rules)
Bookings
6. Bookings dashboard (filters, statuses)
7. Manual matching override
8. Cancellation & disputes console
9. Refunds, chargebacks, mediation workflow
Finance
10. Commission rules
11. Payout approvals/automation
12. Invoices archive (VAT compliant exports)
13. Reports: GMV, conversion, response time, cancellation rate
Trust & Quality
14. Review fraud detection queue (signals + manual actions)
15. Provider performance scoring
16. Penalties & suspension system
AI & Automation
17. Translation settings + glossary
18. Auto-matching rules config
19. Abuse/spam detection
20. Support AI assistant console (handoff, macros)
________________________________________
D) Marketing Website (Germany-first, global-ready)
1. Home (value proposition)
2. Services (SEO category pages)
3. Cities pages (programmatic SEO: “Handwerker in Hannover…”)
4. How it works (customer + provider)
5. Pricing & subscriptions (future)
6. Trust & verification (your differentiator)
7. Partner page (Otto/Baumarkt program)
8. Provider signup funnel
9. Help center + legal (Impressum, Datenschutz, AG
________________________________________
5) AI systems you should include (practical + high impact)
1) AI Job Intake Assistant (customer)
• Turns messy user text into structured job data
• Asks the minimum questions needed for a reliable estimate
• Suggests the right category automatically
2) AI Translation Everywhere (Germany advantage)
• Chat translate (two-way, instant)
• Voice notes → speech-to-text → translate → send both versions
• “Contract & scope summary” in both languages
3) Smart Matching Engine
• Match by: skills, distance, availability, rating, price band, language, verified level
• Controls competition (don’t spam 50 providers; send to 5–10 max) — aligns with the “limit competition” idea many pro platforms promote. [login to view URL]
4) AI Pricing & Estimate Engine
• Category-based estimation rules (Germany VAT, typical labor ranges)
• Adds confidence levels: “low/medium/high certainty”
• Learns from completed jobs (later)
5) AI Dispute Triage
• Collects evidence checklist automatically
• Flags likely fraud patterns
• Suggests resolution paths" (client-provided description)