Contact person: Business Client

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Location: Semarang, Indonesia

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I’m looking for help setting up and running a semi-automated reply system inside a messenger-based app. The goal is simple: routine questions should be handled automatically, while anything nuanced is flagged so a real person (me or someone on my team) can jump in and finish the conversation.

Here’s what I need from you:
• Configure or build the logic that recognises common enquiries and fires the correct pre-written response.
• Make sure the hand-off to a human is smooth, with clear alerts so nothing slips through.
• Keep everything inside the chosen messenger platform; if you prefer specific tools or libraries, just let me know so we can agree on one that fits both of us.

Once the system is live, I’ll test it in real chat scenarios. If it consistently answers the basics and routes the edge cases to a human, we’re done." (client-provided description)