Contact person: Business Client

Phone:Show

Email:Show

Location: Jeddah, Saudi Arabia

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Subject: Mandatory Requirements for Development + 12-Month Maintenance
(Food Delivery Platform – Full Scope & Clarifications)

Hello,

Before approving you as the development partner, you are required to review, acknowledge, and commit to the following points in writing.
These requirements must be reflected clearly in both the final proposal and the contract.

1. Project Concept (Mandatory Understanding)

The platform is a multi-party delivery system connecting:

Customers

Service Providers (Restaurants, Pharmacies, Grocery Stores)

Logistics Operating Companies (manage drivers)

Platform Administration (central system)

Key rules:

Order dispatching is centrally controlled by the platform admin

Logistics companies manage only their own drivers

Drivers do not belong directly to the platform

Accounting and settlements are monthly with the logistics company, not individual drivers

2. Required System Components
2.1 Customer Application

User registration and location selection

Browse categories (restaurants / pharmacies / groceries)

Search and filters (type, distance, city)

Place orders and track status

Online payment

Ratings and reviews

Language: English only

2.2 Driver Application

Login via credentials issued by the logistics company

Receive assigned orders

Trip lifecycle tracking (pickup → delivery)

View active and past orders

Update order status

Drivers belong strictly to logistics companies

2.3 Logistics Company Dashboard

Add / remove drivers

Upload driver legal documents

Track driver performance (working hours, orders, violations)

Operational reports

User roles and permissions

Language: Arabic only

2.4 Service Provider Dashboard (Restaurant / Store / Pharmacy)

Manage menus / products

Receive and process orders

Update order status

Sales reports

Working hours and delivery zones management

Language: Arabic only

2.5 Platform Admin Dashboard

Manage users and companies

Approve drivers after document verification

Control order dispatching

Commission management

Real-time order monitoring

Financial and operational reports

Geographic zone management (cities, distances)

Language: Arabic only

3. Payment & Financial Logic (Must Be Clearly Defined)

You must clearly document:

Supported customer payments (Apple Pay, MADA, STC Pay, Cash)

Future readiness for customer wallet

Payment gateway responsibility and fees (client-paid)

Payment lifecycle handling:

Success

Failure

Refunds

Discount and coupon responsibility logic

4. Hosting & Infrastructure (No Overengineering)

You must propose a realistic and justified infrastructure:

MVP-appropriate hosting setup

Clear scaling plan (when and how to upgrade)

Explanation of:

Single vs multi-server

Load balancer requirements

Redis / queues necessity

Elasticsearch (only if justified)

Remove any exaggerated or unjustified server specs

Clearly define:

Who manages servers

Backup policies

Security measures

Hosting and infrastructure costs are client responsibility

5. Development Phases (Mandatory Breakdown)

You must define the following phases:

Requirements analysis & documentation

UI/UX design

Development (apps, dashboards, backend)

Testing & pilot launch

Production go-live

Full source code handover

For each phase:

Deliverables

Timeline

Acceptance criteria

6. Maintenance & Support (Mandatory – 12 Months)

A 12-month maintenance period after go-live is mandatory.

Maintenance must include:

Bug fixing across all apps and dashboards

Performance and stability issues

Compatibility with:

iOS updates

Android updates

Deployment and server-related support

Payment gateway issue support

Defined communication channel

Agreed response times (SLA)

Maintenance does NOT include:

New feature development

Business logic changes

Future expansions (separate agreement)

You must clearly state:

Whether maintenance is included in the project cost

Or priced as a fixed annual fee

SLA details

7. Future Expansion Readiness (Architecture Requirement)

The system architecture must be designed to support future additions without rebuilding the core, including:

Loyalty & rewards system

Subscription plans

Sponsored listings / paid placements

AI-based delivery optimization

POS system integrations

Multi-language and multi-currency

Cloud kitchens and virtual brands

8. Responsibility Matrix (No Grey Areas)

You must clearly specify:

Developer responsibilities

Client responsibilities

Third-party service responsibilities

9. Delivery & Ownership

Full source code handover

Full intellectual property ownership to client

No vendor lock-in

Basic operational documentation delivery

10. What We Require From You Now

Please provide:

Written confirmation addressing each point above

A phase-based cost breakdown

A clear timeline

A 12-month maintenance plan

A realistic technical architecture proposal

Approval will be based on the clarity and completeness of your response.

Best regards,
Mazen" (client-provided description)