Contact person: Multi-Tenant Commerce Platform Development

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Location: knoxville, United States

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"What this platform is

A multi‑tenant commerce and credit‑wallet platform with role based access, reseller channel, and staff operations. It supports buyers, resellers, and an internal staff ladder supervisor, helper, developer, plus admins and super admins.

Core roles and endpoints

Public and Auth

Auth endpoint set: register, login, logout, password reset, email verify

Profile endpoint: read and update user profile fields

Buyer portal

View dashboard lifetime spend, current credit, store access

Browse stores and products gated by permissions

Cart and checkout PayPal and second provider, credit wallet, mixed payments

Order history and downloadable receipts

Support tickets create, reply, close

Notifications center email, Discord hooks reflected as timeline

Reseller portal

Wallet and credit balance with wholesale pricing

Purchase inventory at reseller price or top up credits in bulk

Issue vouchers or gift credits to downstream buyers optional

Create sub accounts for clients optional white label

Margin controls per product or per store

Reports sales, redemptions, outstanding liabilities

Integrations for simple resale links or API keys

Staff portal helper, supervisor, developer

Ticket queue with priorities and SLAs

Canned responses and internal notes

Impersonate user read only for troubleshooting with audit trail

Supervisor tools reassign tickets, escalate, refund approval, credit adjustments with reason codes

Developer tools feature flags, webhook logs, sandbox keys, event replay for failed webhooks

Admin portal

User management create, edit, deactivate, reset password

Role management assign buyer, reseller, helper, supervisor, developer, admin, super admin

Store management create many stores, attach visibility rules by role or allow list

Product management pricing tiers retail and reseller, inventory optional, bundles, active flag

Order management filter, refund, cancel, fulfill

Credits ledger adjustments with mandatory reason and optional linked order

Reseller program settings tiers, discount ladders, margins, minimum order

Payments settings provider keys, webhook setup, retries

Email and Discord templates variables and per store channels

Audit viewer every sensitive action captured

Exports CSV for orders, users, credits, tickets

Super admin

Tenant level controls if you host multiple tenants

Global configuration feature flags, rate limits, IP allow and deny lists

Access to system logs and background jobs

Permission model

Role based access control at platform level

Store visibility by role and by explicit user or reseller allow list

Action level permissions grouped by capability view orders, refund orders, adjust credits, manage roles, view webhook logs

Temporary scopes for impersonation with automatic expiry and full audit

Reseller mechanics

Product can have two or more price bands retail, tier1 reseller, tier2 reseller

Reseller sees wholesale prices and their available margin

Optional credit wallet for resellers to prepay and draw down during sales

Voucher issuance unique codes with value or percentage, scoping by store, start and end dates, usage limits per code and per user

Commission and overrides if you prefer commission on retail instead of fixed margins

Statements monthly with payouts report only or integrate real payouts later

Staff operations

Tickets

Categories billing, technical, orders, account, other

SLA rules per category, auto escalation to supervisor if overdue

Internal notes thread separate from customer messages

Attachments allowed, redaction tool for sensitive data

Refunds and credits workflow

Helper can draft a refund or credit but cannot finalize

Supervisor approves and executes, system logs the chain of custody

Automatic email and Discord notice on completion

Developer tooling

Webhook inspector for PayPal and other providers with replay

Feature flag toggles by store or user for staged rollouts

Error dashboard failed payments, job retries, email bounces

Money and accounting

Credit wallet stored value in currency units

Mixed payments apply credit first then charge external provider for the remainder

Double entry style ledger optional for strict accounting entries for orders, payments, credits, refunds

Taxes and currency basic single currency MVP with a currency abstraction ready for future multi currency

Notifications

Email templates for account created, password reset, order paid, order refunded, credit adjusted, ticket updates

Discord webhooks on order paid, refund issued, large credit added threshold based, ticket escalated

Optional per store Discord webhooks to route to different channels

Data model adds for your earlier spec

Resellers

id, user_id, tier enum, status, created_at

ResellerPricing

product_id, tier, price

Vouchers

id, code, type amount or percent, value, max_uses, max_uses_per_user, valid_from, valid_to, store_scope, created_by

VoucherRedemptions

id, voucher_id, user_id, order_id, amount_applied, timestamp

Tickets

id, user_id, subject, category, priority, status, assigned_to, sla_due_at, created_at, updated_at

TicketMessages

id, ticket_id, sender_user_id nullable for system, body, is_internal_note boolean, created_at

Roles and Permissions

Roles table plus RolePermissions many to many

UserRoles allows multi role per user

API namespaces to keep it clean

auth

users

stores

products

cart

checkout

orders

payments

credits

vouchers

resellers

tickets

admin

webhooks
Examples

POST /resellers/vouchers create

POST /checkout start returns provider session or immediate capture

POST /credits/adjust admin only with reason

GET /webhooks/logs list and filter by provider

Events and webhooks you emit

[login to view URL]

[login to view URL]

[login to view URL]

[login to view URL]

[login to view URL]

[login to view URL]

[login to view URL]
Payloads include ids, human names, amounts, and minimal PII. Keep a replay key for idempotency.

How you can use this in practice

Direct retail

Sell digital goods, license keys, memberships, in city items, top ups
Wholesale and reseller

Give resellers discounted pricing or credits, let them resell to their own buyers
Donations or supporter credits

Accept payments, issue site credits, reward perks automatically
B2B credit accounts

Prepay balances for corporate clients, allow delegated buyers under one parent
Promotions

Run voucher campaigns per store, track redemptions and breakage
Support and compliance

Centralize tickets and refunds with clear approval flows and audit trails
Multi project sales

Separate product catalogs by store, expose only what each group should see

Admin dashboards you will want

Sales KPIs total revenue, last seven days, refunds, average order value, top products

Credit liabilities outstanding credits by user and by reseller

Reseller performance sales by tier, margin realized, voucher usage

Support health open tickets by priority, SLA breaches, time to first response

Risk signals large or unusual refunds, many failed payment attempts, many voucher redemptions from one IP

Acceptance tests that prove this works

Buyer registers, logs in, sees only allowed stores, buys with PayPal, gets email and Discord post

Buyer uses a voucher plus credit plus PayPal in one checkout, amounts reconcile and ledger entries exist

Reseller account can see wholesale prices, buy inventory, issue a voucher to their client, and view redemptions

Helper opens a refund request but cannot finalize, supervisor approves, payment provider shows refund and buyer gets notice

Developer replays a failed webhook and order status updates correctly

Admin assigns a user to a second store and visibility changes immediately without cache issues

Audit log shows who adjusted credits, with reason and related order" (client-provided description)