Contact person: Experienced Tech Writer for Customer-Focused Solutions

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Location: New Delhi, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Technical writer
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We’re searching for an experienced technical writer to join our team and help take our client-focused services to new heights. The ideal candidate will have proven success in a highly technical field, such as software development, computer science, or engineering. Also important in this role are an ability to evaluate and analyze complex information and a natural desire to help people understand it. Another key requirement is to have excellent written English skills including creating diagrams, charts and visual elements as needed. The documents will be mainly customer facing and will also require a knowledge of version control.
This is for a client based in the USA and hence availability in the evening hours is a must.

Objectives of this role
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• Develop comprehensive documentation that meets organizational standards
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
• Write user-friendly content(user manuals, white papers, how to guides, FAQs etc)that meets the needs of target audience, turning insights into language for user success
• Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative methods for improvement

Responsibilities
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• Research, outline, write, and edit content, working closely with various departments to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Required skills and qualifications
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• Two or more years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences
• Superb written communication skills including visualisation (diagrams and graphs), with a keen eye for detail
• Excellent skills in Word, Excel, Powerpoint and Adobe products
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Ability to handle multiple projects simultaneously

Preferred skills and qualifications
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• Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
• Firm understanding of SDLC (systems development lifecycle) and Agile
• Previous experience in software development
• Professional certification (ex: Society for Technical Communication)" (client-provided description)