Contact person: Integrating AI Calling and WhatsApp Agent for Towing Service

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Location: Coimbatore, India

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"AI Calling & WhatsApp Agent Development for Towing Service
Project Overview

We are looking for an experienced developer/team to build an AI Voice + WhatsApp Agent for our towing service
The system should handle customer calls, WhatsApp communication, vendor coordination, and payment flow automatically.

Key Responsibilities

AI Voice Agent (Exotel, [login to view URL], or similar)

Integrated with OpenAI Realtime API for natural human-like calls.

Handles customer queries in English + regional languages.

Collects issue details (breakdown/accident/stuck).

WhatsApp Business Cloud API

Send live location request to customers.

Share payment QR codes/links.

Follow-up with customer confirmations & updates.

Backend System (Low-Code / No-Code Preferred)
Instead of a heavy custom backend, use one of these platforms:

Airtable (vendor database + case history + rate card).

Google Sheets (vendor management + profit margin setup).

[login to view URL] / Glide / Softr (dashboard with vendor assignment & payment status).

Zapier / [login to view URL] (automation workflows between voice agent, WhatsApp, and database).

Required backend features:

Vendor management (location, rates, availability).

Rate card & profit margin configuration.

Case history tracking.

Dashboard with Excel/CSV export (customer details, issue type, charges, vendor assigned, profit, payment status).

Google Maps API Integration

Calculate vendor-to-customer distance and ETA.

Auto-suggest nearest available vendor.

Payment Flow

Send QR code/payment link via WhatsApp.

Collect advance payment.

Admin confirmation → trigger vendor assignment.

AI Conversation Memory

AI should remember past calls and ensure a seamless customer experience.

Example Workflow

Customer calls → AI answers politely.

AI identifies issue (breakdown/accident/stuck in mud).

AI requests customer’s live location via WhatsApp.

System calculates charges (rate card + profit) using vendor distance from Google Maps API.

AI calls customer back with price + waiting time.

AI sends payment QR code via WhatsApp.

After payment confirmation, AI shares job details with vendor.

Vendor completes service → case closed in dashboard.

Requirements

Proven experience with AI Voice Bots (Exotel, [login to view URL], Twilio, or similar).

Strong knowledge of WhatsApp Cloud API integration.

Familiarity with OpenAI Realtime API / conversational AI.

Experience with Google Maps API.

Ability to use low-code/no-code platforms (Airtable, Bubble, Glide, Google Sheets, Zapier/Make).

Strong focus on building a scalable, cost-effective, and reliable system.

Deliverables

Fully functional AI Voice & WhatsApp Agent.

Vendor management dashboard (Airtable/Google Sheets/Bubble).

Google Maps API + Payment integration.

Documentation & source setup for future updates.

Budget & Timeline

Please provide fixed price quotes with estimated delivery timeline.

Preference for freelancers/teams with prior experience in AI calling + WhatsApp automation + no-code backend." (client-provided description)