Contact person: Salla–Shgardi Checkout Integration

Phone:Show

Email:Show

Location: Cairo, Egypt

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Objective

Enable seamless integration between Salla-hosted eCommerce businesses and Shgardi logistics services, allowing end users to opt for Shgardi as a delivery partner during checkout. This unlocks new demand pipelines from merchants already hosted on Salla and drives order volume to Logista.

---

Key Goals

* Enable businesses on Salla to integrate Shgardi as a logistic partner.
* Introduce new order type: logista_salla to distinguish and handle orders via Salla checkout flow.
* Allow end-customers to choose Shgardi as their delivery partner during checkout.
* Ensure full compatibility with the existing Logista order management system, including order lifecycle, courier assignment, tracking, and cash collection.

---

Users & Stakeholders

* End Users (B2C): Customers shopping from stores built on Salla.
* Partners (Stores on Salla): Sellers who opt to use Shgardi for deliveries.
* Operations & Drivers: Handle fulfillment, assignment, cash collection, etc.
* Salla Platform: External system initiating the order.

---

Flow Overview

1. Customer adds items to cart on a partner’s Salla-built website.
2. At checkout, the system determines available delivery partners:
* If only Shgardi is integrated → automatically selected.
* If multiple delivery partners exist → user chooses Shgardi manually.
3. Order details and customer data are shared with Shgardi via API.
4. Order is created in Shgardi system with order type logista_salla.
5. Shgardi assigns a courier based on standard logic (auto/manual).
6. Order is fulfilled as per Logista’s regular flow (pickup > delivery > optional cash collection).

---

Technical Requirements

API Integration

* Webhook/Callback from Salla when order is confirmed.
* Authenticated POST to Shgardi Order API to create order:
* Order type: logista_salla
* Payload includes:
* Pickup location
* Drop-off location
* Item details (optional)
* Customer contact details
* Delivery fee (paid/unpaid)
* Payment method (Cash/Card/Prepaid)

Order Lifecycle Support

* Compatible with standard Logista order lifecycle:
* Assigned
* Picked
* In Transit
* Delivered
* Cancelled / Rejected

Cash Handling

* Driver collects payment (if Cash on Delivery is selected).
* Reflected in partner's dashboard and finance module.

---

New Data Point

* order_source: "salla"
* order_type: "logista_salla"

---

Metrics to Track

* Number of logista_salla orders per day/week
* Average delivery time
* Driver acceptance rate
* Order cancellation or rejection rate
* NPS/feedback from customers using Salla integration

---

Edge Cases

* Store disables Shgardi after integration → fallback to alternate logistic partners.
* Order rejected by partner after Salla order → notification back to customer via Salla's system.
* Address/phone missing or invalid → fail the order with proper logs and callback.

---

Outcomes

* Reduce partner reliance on multiple platforms.
* Centralize fulfillment for Salla stores under Shgardi.
* Bring in net-new demand from Salla eCommerce ecosystem.
* Prepare the system for more plug-and-play integrations with other eCommerce CMSs (e.g., Zid, Shopify, WooCommerce).

---

Enhancement: WhatsApp Notification + App Onboarding Funnel
Use Case

Once the order is placed and processed via Salla:

* End customers receive a WhatsApp notification with:
* Basic order summary
* Tracking link (optional webview)
* A CTA to download the Shgardi app: "Track your order in real-time and unlock faster reorders. [Download App]"

This helps:

* Increase user trust with real-time updates
* Improve app adoption (converting anonymous Salla customers into registered users)
* Create a soft lead funnel to onboard future direct B2C users" (client-provided description)