Contact person: Web-Based Ticket Management Software Development

Phone:Show

Email:Show

Location: Windhoek, Namibia

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"I need a custom web application for managing support tickets.

Key Features:
- Automatic Ticket Creation: Convert support emails into tickets.
- Email Content Parsing: Use email subject as ticket subject, body as description.
- Customer Identification: Link emails to existing customers or create new ones.
- Attachment Handling: Include all email attachments with tickets.
- Duplicate Prevention: Avoid multiple tickets from the same email thread.
- Confirmation Email: Send automated email with unique ticket number upon logging request.
- User Authentication: Access via email and password.
- Email Attachments: Store in database.
- Asset Management: Asset Registration, Assignment to Users/Locations, Search and Filtering

Ideal Skills & Experience:
- Experience in developing custom web applications.
- Strong knowledge of email handling and parsing.
- Familiarity with database management for attachment storage.
- Proficient in implementing authentication systems.
- Background in creating automated email workflows." (client-provided description)