Contact person: Create Handy Online: Service Marketplace App

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Location: Weston, Canada

Budget: Recommended by industry experts

Time to start: As soon as possible

Project description:
"Handy Online is a professional mobile app with a web admin panel that connects anyone who needs a service with anyone who can provide it.

Customers can quickly post a service request or create an auction with photos for any type of job.

Service providers receive notifications instantly and submit price offers (bids).

Customers compare bids, chat with providers, and choose the best offer.

Payments are managed securely through escrow and released only when the job is completed.

The platform charges a 5% commission per transaction.

Admin can add unlimited service categories and manage disputes easily.



Project: Handy Online – Service Marketplace
(MVP)
1) Overview
Build a mobile app and web admin called Handy Online that connects customers with local service
pros. Platform takes 5% commission per completed job. App must support English only. Admin should
be able to add new service categories at any time. Customers should also be able to post custom
services if not available in the catalog, and post them as auctions with photos where providers can bid
with their price offers.
2) Goals
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Let customers post a job/auction in < 2 minutes and get bids fast.
Let pros bid competitively, schedule, and get paid.
Safe payments, reviews, and simple admin oversight.
Flexible categories: future-proof to support any service (not just construction).
3) User Roles
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Customer (post jobs/auctions, pay, review)
Pro / Service Provider (verify identity, list skills, bid/quote, get paid)
Admin (approve providers, manage disputes, add/edit categories, analytics)
4) MVP Scope & Features
A. Onboarding & Profiles
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Email/SMS/Google/Apple login.
Customer profile basics; Provider profile with skills, hourly rate, service radius, documents (ID,
insurance), and background-check status (manual toggle for MVP).
B. Job Posting & Auction Flow
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Customer can create a job post as auction:
Category (from catalog or custom input if not found)
Description
Photos/videos
Location (map pin + address)
Preferred time
Optional budget or “open bid”
Providers get notified of new auctions and can submit bids (price + time estimate).
Customer can view all bids, compare, and select winner.
C. Booking & Workflow
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In-app chat (text + photo) between customer and provider.
Bid acceptance -> booking -> on-site status (arrived / in progress / done).
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Cancellations & simple refund rules (admin-configurable).
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D. Payments
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Stripe Connect (or equivalent) with split payouts (5% platform fee + taxes/processing).
Hold funds in escrow until job completion; release after customer confirms.
Provider KYC onboarding flow.
E. Ratings, Reviews & Disputes
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Post-job rating (1–5) + comments both ways.
Basic dispute form; admin resolution with partial refunds.
F. Notifications
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Push + email + SMS (for critical events).
G. Admin Console (Web)
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Dashboard (users, jobs, payments, disputes, KYC status, take rates).
CRUD for categories (add/remove/edit at any time).
Manual identity verification toggle.
H. Legal & Policies
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ToS, Privacy, Refund policy pages; cookie & consent banners (web only).
5) Non-Functional Requirements
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Security: hashed passwords, JWT auth, basic rate-limiting, input validation, audit logs for admin
actions.
Performance: first meaningful load < 3s on 4G; p95 API < 500ms for core endpoints.
Scalability: modular services; background jobs for notifications.
Availability: 99.5%+ for MVP.
Analytics: Mixpanel/GA4 events (job posted, bid sent, booking, payment, churn).
6) Tech Stack (suggested; open to proposal)
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Mobile: Flutter or React Native (single codebase for iOS & Android).
Backend: Node.js (NestJS/Express) or Python (Django/FastAPI).
DB: PostgreSQL + Redis (queues/cache).
Hosting: AWS or GCP; object storage for images (S3/GCS).
Payments: Stripe Connect (Standard/Express).
Maps/Geo: Google Maps or Mapbox.
Notifications: FCM/APNs + email (SendGrid) + SMS (Twilio).
Admin: [login to view URL] web app.
CI/CD: GitHub Actions; TestFlight/Internal app sharing.
7) Deliverables
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Source code in private repo; all IP transferred on final payment.
iOS & Android apps (store-ready builds) + Web Admin.
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Infrastructure as code (basic): environment variables, deploy scripts.
Documentation: setup guide, architecture diagram, API spec, runbooks.
Test data + minimal seed scripts.
30-day post-launch bug-fix window (SLA defined below).
8) Milestones & Payments (example)
1) Design & Architecture (1–2 wks): user flows, wireframes, DB schema, API spec. Payment 15% 2) Core
Backend & Auth (2 wks): users, roles, auth, provider KYC mock. 20% 3) Auctions & Matching (2–3 wks):
post auction, bidding, chat, notifications. 20% 4) Payments & Reviews (2 wks): Stripe Connect, escrow,
ratings. 20% 5) Admin & Polishing (1–2 wks): dashboard, category mgmt, perf, QA, app-store prep. 15%
6) Launch & Handover (1 wk): deploy, docs, training, bug-fix plan. 10%
9) Acceptance Criteria (samples)
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Customer posts auction with photos; providers receive it and place bids.
Customer sees multiple bids, compares, and selects winner.
Escrow holds funds, released on completion.
Custom job posting works when category not in catalog.
Admin can add/edit/delete categories.
10) Post-Launch Support (MVP)
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Critical bug fix SLA: 48 hours.
Minor issues: grouped into weekly patch.
11) Compliance & Privacy
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PIPEDA-aligned data handling (Canada), GDPR-friendly structure.
Store logs with retention policy; export/delete account data on request.
12) What to include in your proposal
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Team members, similar apps shipped (links), tech stack choice, timeline, fixed-price for MVP +
optional hourly rate for changes, maintenance plan.
Short Job Post (copy/paste)
Title: Build Handy Online – Auction-Based Service Marketplace App (English, 5% commission)
Summary: Need iOS/Android app + web admin to connect customers with local pros across many
services. Features: auction-based job posting with photos, geo-matching, in-app chat, provider bids,
Stripe Connect escrow & payouts, reviews, notifications, and admin console with category management.
English only. Target Toronto/GTA.
Deliverables: Source code with IP transfer, store-ready builds, admin panel, docs, 30-day support.
Send: portfolio links, timeline estimate, fixed-price for MVP, and choice of stack (Flutter/React Native +
Node/Python).
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Questions for Freelancers
1) What tech stack do you propose and why (Flutter vs React Native, Node vs Django)? 2) How will you
implement auction bidding flow and escrow? 3) How will custom service posting be handled? 4) What is
your testing plan (unit/E2E) and performance strategy? 5) What experience does your team have with
geo-based and real-time apps? 6) Provide detailed timeline and main risks.
Note: Name of the app is fixed: Handy Online. Commission fixed at 5% for MVP. Admin
must be able to add new categories anytime, and customers must be able to post custom
services or auctions outside catalog.
4" (client-provided description)